Registration Lead Coordinator - 2nd Shift

The Ohio State University

10d•Onsite

About The Position

The Registration Lead Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc. Provide orientation for all new staff and student interns. Educate department standards, policies, and procedures and provide feedback as necessary.

Requirements

High School diploma or GED.
4 years of relevant experience required.
Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Nice To Haves

Certification or vocational training may be required.
Associate degree in relevant field may be preferred.
6 or more years of relevant experience preferred.

Responsibilities

Provide consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures.
Schedule return appointments and/or other appointments as assigned.
Assure accurate appointment, demographic and insurance information is gathered to support clinical and financial needs.
Coordinate physician and consumer requests and satisfy their needs in one transaction.
Solve routine and complex customer problems and direct customers to appropriate resources.
Communicate regularly with clinical staff, medical secretaries and staff within the product/service line.
Provide orientation for all new staff and student interns.
Educate department standards, policies, and procedures and provide feedback as necessary.