Registration & Housing Director

Freeman•Los Angeles, CA

10d•Hybrid

About The Position

The Registration & Housing Director is responsible for leading the planning and delivery of registration solutions for a wide range of corporate and consumer events, managing cross-functional teams, vendors, budgets, and project schedules to ensure flawless event execution. Serving as the primary client contact for registration, event technology, and housing, the Director leads end-to-end execution from kickoff through reconciliation while mentoring and managing junior staff. This position will support our Registration team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show site 2-3 days per week.

Requirements

Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required
10+ years of registration and housing experience
Strong client service and leadership skills
Continuous follow-up and follow-through on project deliverables
Strong written and verbal communication skills
Ability to execute with minimal supervision; mentor junior team members
Current certifications in at least 2 platforms: Cvent, RainFocus, Swoogo, or Bizzabo
Mastery of G Suite (Slides, Sheets, Docs), Microsoft Office, Airtable, and all relevant internal and client tools
Advanced proficiency in PowerPoint to build, format, and maintain polished client-facing presentations for project updates, event recaps, and strategic recommendations
Experience managing programs for 5,000+ attendees

Nice To Haves

Current certifications on at least two platforms: Cvent, Swoogo, RainFocus, etc.

Responsibilities

Lead end-to-end execution of event registration programs from kickoff through reconciliation, including registration technology, budgeting, invoicing, housing, contact center, mobile app, reporting, and SAC/LR
Serve as the primary client and stakeholder contact, ensuring clear communication and alignment on goals, objectives, and delivery expectations
Develop and manage project timelines/workbooks and deliverables; drive execution across internal teams, clients, and third-party partners
Lead client registration discovery calls and present registration technology solutions tailored to client goals, in addition to internal and client kickoffs, weekly status meetings, and post-event debriefs
Provide advanced event technology leadership across Cvent, Swoogo, RainFocus, etc.; maintain current certifications on at least two platforms
Oversee hotel room block management including availability, waitlists, attrition, rooming lists, and hotel partner coordination
Create and manage project and client budgets; oversee vendor invoicing, expenses, and reconciliation;partnering closely with finance and project leads throughout each program to ensure budget accuracy.
Negotiate contracts and agreements with third-party vendors
Lead Venue/Hotel Sourcing utilizing departmental templates and procedures
Provide event reporting, analytics,and audits; assess reporting needs and recommend efficient strategies
Ensure attendee registration processes comply with GDPR and other privacy regulations, including consent management and data handling
Manage and mentor Registration/Housing Managers, Senior Managers, and Specialists
Oversee workload assignment, performance evaluations, coaching, and development
Support onboarding and ongoing training of team members while fostering a high-performing team culture
Partner with the Sparks New Opportunity team on RFPs and manage sold programs through post-event wrap-up