Registration Experience Manager, Events

RELX•Norwalk, CT

2d•$65,100 - $108,500•Hybrid

About The Position

The Registration Experience Manager plays a key role in delivering seamless, engaging registration experiences across a portfolio of events. You will combine project management, problem-solving, and creativity to optimize processes, enhance customer experience, and drive continuous improvement. This role offers the opportunity to collaborate widely and see your work come to life onsite at events. You will travel up to 9 times a year to manage the onsite registration process at venues typically within the US!

Requirements

Experience in registration or event operations
Strong organizational and interpersonal skills, with the ability to manage multiple projects simultaneously
Experience developing and analyzing budgets and forecasts
Confident communication skills when working with vendors, agencies, associations, and internal partners
Strong critical thinking skills and ability to solve complex problems
Ability to work effectively in a fast paced, deadline driven environment
Willingness to travel frequently

Responsibilities

Manage all facets of the registration process for assigned shows, including budgeting, forecasting and construction of the registration websites, including content and design (in conjunction with the marketing and digital teams)
Analyze post show surveys and customer feedback to determine action items for future registration improvements
Monitor registration pacing and trends
Think creatively to improve customer experience during the preshow and onsite registration process
Analyze data to determine pain points of registration and recommend future improvements
Develop the on-site registration layout using Visio to include counters, equipment, kiosks, electric, WIFI, signage, etc.
Hire, train, and supervise registration personnel, vendors, temporary staff, and contractors pre-show and on-site
Collaborate with Sponsorship Fulfillment team to ensure all sponsorships are in place while identifying new opportunities