Registration/Department Secretary - Rehab Services

UNC Health Care Systems•Goldsboro, NC

48d•Onsite

About The Position

Provides receptionist and administrative support to ensure smooth department operations in the Rehab Services Department. Greets patients and callers, schedules appointments, registers patients, and assists therapy teammates. Works efficiently to minimize backups in patient flow.

Requirements

High School diploma required.
Two years relevant experience in a medical secretarial role preferred.
Experience obtaining medical insurance authorizations preferred.
Knowledge of basic medical terminology.
Excellent interpersonal and customer service skills.
Detail oriented with precise data entry skills.
Ability to multi-task while working quickly, efficiently and accurately.
Ability to read, write and communicate effectively in English.
Proficient with MS Office and Epic, with the ability to learn new software rapidly.

Responsibilities

Ensures orders are complete with required information including: patient name, diagnosis, ICD-10 code and provider signature.
Verifies and documents insurance authorizations on all patients.
Obtains and reviews all required demographic information and enters into the computer accurately. Secures signatures for treatment and release of information on all patients.
Greets patients professionally and compassionately over the phone and in person. Screens calls, provides information and relays phone messages properly.
May collect fees and co-pays as necessary.
Schedules, pre-registers, and re-registers patients when patients, providers, provider's offices, and ancillary departments call.
Schedules patients for initial and recurring visits as directed by Physical Therapist.
Manages Epic work queue in a timely manner for referral stream.
Escalates any unresolved problems or issues appropriately.
Completes continuing education and in-service programs to meet regulatory and job requirements, if applicable.
Actively participates in staff meetings and on committees as requested.
Participates in performance improvement activities.
Presents and promotes a professional demeanor at all times, establishes high standards of customer service and patient care, supports responsibility, pride, and teamwork, remains calm when under pressure, and offers reasonable solutions for problems. Relates to patients in a compassionate and sincere manner.
Demonstrates appropriate interaction with and provides recommended care and services to all patients. Exhibits knowledge and basic understanding regarding the needs of neonatal, adolescent, pediatric, adult and geriatric patients, and the cultural needs of all patients.
Applies knowledge of principles of standard precautions. Routinely and consistently uses PPE to avoid risk of exposure to self and others.