Registration Coordinator

Seattle Children's Hospital•Seattle, WA

5d•Onsite

About The Position

The Registration Coordinator role is essential to the patient-facing registration experience, ensuring each patient encounter is positive, professional, and efficient. The primary function is to create new registrations and check patients in for scheduled and walk-in clinical visits throughout the outpatient setting of the hospital. Support may be needed for Urgent Care, Radiology, and Access Clinic check-ins, operating seven days per week, during both day and evening times. Registration Coordinator duties also include: scheduling patient return visit appointments, minimizing clinic access delays, effectively communicating with patients/families, informing of and collecting signed consent for care, maintaining standards for infection prevention, and establishing systems and resources to improve processes and efficiency of the patient experience.

Requirements

High school diploma or equivalent experience.
Minimum of one (1) year customer service and/or administrative support experience.

Nice To Haves

Bachelor’s Degree.
Minimum of three (3) years experience working in a health care setting or related field.
Significant experience working with the general public in a health care/customer service environment.
Familiarity with other cultures/bilingual skills.

Responsibilities

Create new registrations for patients.
Check patients in for scheduled and walk-in clinical visits.
Provide support for Urgent Care, Radiology, and Access Clinic check-ins.
Schedule patient return visit appointments.
Minimize clinic access delays.
Effectively communicate with patients/families.
Inform patients of and collect signed consent for care.
Maintain standards for infection prevention.
Establish systems and resources to improve processes and efficiency of the patient experience.