Registration Coordinator - 2nd Shift

The Ohio State University

1d • Onsite

About The Position

The Registration Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Requirements

• High school diploma or GED.
• PC Knowledge
• Interpersonal, verbal, and written communication skills.
• Minimum 6 months experience in customer service or a healthcare environment.
• Ability to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Responsibilities

• Provide consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures.
• Schedule return appointments and/or other appointments as assigned.
• Assure accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.
• Provide support to physicians and consumers by coordinating their requests and satisfying their needs in one transaction.
• Solve routine and complex customer problems and know where to direct customers to address specific questions.
• Communicate regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met.
• Create a positive first impression.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED