REGISTRATION COORDINATOR

Mass General Brigham•Newton, MA

23h•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Registration Coordinator is responsible for providing exceptional customer service while efficiently and accurately registering patients. This role involves gathering patient information, verifying insurance coverage, and ensuring compliance with regulatory requirements. The coordinator also assists junior staff by answering questions, supporting the escalation of specific scenarios and resolving day to day issues. Mass General Brigham is committed to serving the community, enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. They recognize that increasing value and continuously improving quality are essential to maintaining excellence. Their history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world, built on the legacy of two leading academic medical centers.

Requirements

High School Diploma or Equivalent required
Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years required
Proficient knowledge of medical terminology, insurance processes, and registration procedures.
Strong understanding of insurance verification, pre-authorizations, and coordination of benefits.
Experience working with electronic health record (EHR) systems and registration software.
Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and external stakeholders.
Detail-oriented with exceptional organizational skills to manage complex registration processes and handle multiple tasks simultaneously.
Ability to exercise discretion and maintain patient confidentiality in handling sensitive information.

Responsibilities

Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.
Ensure accurate and complete documentation of all registration activities.
Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities.
Handle more complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple insurance plans.
Support junior staff by answering questions, resolving technical challenges, and guiding when to escalate issues.
Assist with the resolution of registration-related issues, such as duplicate medical records or demographic discrepancies, working collaboratively with other departments or supervisors.