Registration Clerk PT

Waukegan Park District•Waukegan, IL

19h•Onsite

About The Position

The Registration Clerk is responsible for the operations of the front desk, which requires significant public contact at the assigned facility. This position is required to adhere to all Waukegan Park District (District) policies and procedures. The role involves receiving incoming communications, answering customer inquiries, registering the public in District programs, receiving payments, and maintaining records and the reception area. The clerk will also assist with program details, administrative tasks, and support staff as needed.

Requirements

Age 18 years and older
High school diploma or equivalent (GED) required
Minimum six months experience preferred
Microsoft Office experience in Excel/Word/Outlook
Effective and efficient customer service
Operate job related equipment
Demonstrate initiative and responsibility
Manage workload and hours with minimal direction
Communicate effectively through listening, speaking, writing, and non-verbal cues
Develop positive rapport with interpersonal departments, public, vendors, contractors, media and community groups
Prioritize work efficiently and effectively
Identify problems or challenges and develop and implement solutions
Ability to perform basic mathematical and monetary calculations
First Aid/CPR/AED certification required within one (1) year of hire date

Nice To Haves

Bilingual English and Spanish preferred
Valid and unrestricted driver’s license, not including vision restrictions for corrective lenses, preferred

Responsibilities

Receives incoming communications through District communication systems including, but not limited to phone, email, instant messaging, and routes as appropriate.
Answers customer inquiries or directs to appropriate staff as necessary.
Responds to the public and District staff inquiries and needs with promptness and professionalism.
Registers the public in District programs and explains program details.
Works evenings, weekends, and holidays as assigned.
Trains and shares safety and other work-related practices with District employees.
Receives payments for programs and services.
Oversees cash drawer and balance receipts, securing monies and receipts.
Opens and prepares the facility for daily operation in accordance with the facility’s checklist.
Secures and closes the facility in accordance with the facility’s checklist.
Maintains records and files relating to program registration and other department functions.
Maintains reception, front desk, and lobby areas in a neat and organized manner.
Operates various office equipment including, but not limited to, computers, copy machines, and fax machines.
Assists with program details including, but not limited to, typing, public contact, obtaining computer data, updating bulletin boards, and distribution of promotional material.
Assists Department Support Aide with tasks including, but not limited to, administrative and clerical responsibilities.
Reviews daily facility schedule and assists with room setup and take down as needed.
Conducts duties in adherence to all safety requirements.
Assists with recreation programs and special events as required.
Assists staff in the performance of their duties.
Performs other duties and responsibilities assigned by the supervisor to support the department or the District.