Registration Clerk

CGH Medical Center

21h•Onsite

About The Position

Patient Registration Representatives provide customer-service coverage in the centralized Admitting office of CGH Hospital and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs duties including but not limited to, pre-registration, time of service registration, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and point-of-service collections, while maintaining patient relations, customer satisfaction, and CGH’s financial solvency.

Requirements

High School Diploma or equivalent required.
Computer experience with fast, accurate typing skills preferred.
Basic math with ability to process payments and make change preferred.
Medical insurance and medical terminology knowledge preferred.

Nice To Haves

Associates degree preferred.
Previous healthcare experience preferred.
CHA A certification preferred.
Employees will have the opportunity to obtain their CHA A certification after 2 years of hire date.

Responsibilities

Practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion.
Exhibits professionalism in appearance, speech, and conduct, and ensures that services are provided in accordance with organizational standards.
Gathers and verifies all appropriate confidential health and financial information from patients while using various computer software to assure payment for all authorized services.
Gathers critical demographic elements from patients (e.g., name, date of birth, Social Security Number) to ensure patient is being registered under the correct medical record number.
Confirms whether patients are insured and, if so, gathers details (e.g., insurer name, plan subscriber) as well as verifies patients insurance eligibility and benefits.
Complies with all organizational, state, and federal laws and registrations related to patient privacy and confidentiality, such as the Health Insurance Portability and Accountability Act (HIPPA).
Connects patients with financial counseling or Medicaid screening specialist as appropriate to promote financial clearance.
Provide wayfinding services to help direct patients, family and visitors to their destination. This includes providing directions, arranging an escort or making phone calls to assist a patient.
Other duties as assigned by the Patient Access Manager.