Registration Clerk - PRN

AVEM STAFFING RESOURCES LLC•Stroud, OK

32d•Onsite

About The Position

Registers and pre-registers patients for services as outlined in departmental procedures. Obtains demographic, financial, pre-certification or authorization information. This position is the first point of customer contact for general inquiries like pricing, products, scheduling etc. Registers patients for outpatient procedures. Builds and maintains a business relationship with clients by providing prompt and accurate service to promote customer loyalty. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries. As needed. Must be willing and able to work different shifts. Days, nights, weekends and holidays.

Requirements

High School Diploma/GED.
One-year scheduling in a medical business office setting.
Excellent customer service skills.
Knowledge of health insurances and respective regulations.

Responsibilities

Explains financial policies to patients.
Collects deductibles, co-insurance and non-covered charges as outlined in departmental procedures.
Answer all incoming calls regarding patient accounts.
Research account issues; correct and/or initiate correction of errors.
Respond to all requests from the Business Office and/or Central Business Office (CBO).
Correct errors, refer insurance issues to the Business Office and/or CBO, insure correct and timely billing.
Initiate outgoing telephone contact to receive payment and/or increase cash collection.
Respond to or forward as needed all non-cash business office correspondence.
Assist registration and medical records as necessary.
Prepare standard registration/admission forms for patients or transfer related tasks.
Provide backup or coverage for other employees within the department as needed.
Other duties as requested.