Registration Clerk

Citizens Health•Colby, KS

4d•Onsite

About The Position

Citizens Health is recruiting a registration clerk to work full-time in our hospital admissions office. Our Mission: Enhancing the lives of those we serve. About Us: Citizens Health is a community based, private, not-for-profit organization. It is comprised of: Citizens Medical Center - a 25 bed critical access hospital Family Center for Health Care - an outpatient rural health clinic Prairie Senior - a skilled nursing facility Citizens Clubhouse - an onsite childcare center that cares for children 6 weeks to school age for our workforce Citizens Medical Equipment - our durable medical equipment business Palace Drug Store - our outpatient pharmacy We strive to be progressive, dependable and knowledgeable, while providing compassionate, evidence-based care to the residents of northwest Kansas. Location: 100 E College Ave, Colby, Kansas Position Information: The primary functions of the Registration Clerk include registering patients for inpatient and outpatient services and pre-registering patients for consultant services. Responsible to the Registration Supervisor. Days: Monday through Friday Hours: open 6:45AM thru 5:00 PM, shift may vary Pay Range: dependent upon experience. What you’ll do: Complete patient registrations and pre-registrations. Complete temporary registrations, distribute mail and patient information and update pre-registrations. Schedules patient appointments Completes other duties as assigned. Greets patients and visitors in a prompt, courteous, and helpful manner. Check in patients, verifies and updates necessary information in the medical record. Assist patients with ambulatory difficulties. Maintain appointment book and follows office scheduling policies. Answer telephone, screen calls, take messages, and provide information. Screen visitors and respond to routine requests for information. Complete other duties as assigned. What you bring to the table: High school diploma or GED. Computer skills Skill in developing and maintaining department quality assurance. Skill in establishing and maintaining effective working relationships with patients, medical staff and the public. Ability to maintain quality control standards. Ability to react calmly and effectively in emergency situations. Ability to interpret, adapt and apply guidelines and procedures. Ability to communicate clearly. Customer service experience preferred. Medical experience preferred, but not required. To be successful within our organization you will need to: Knowledge of common safety hazards and precautions to establish a safe work environment. Self-starter who takes initiative, is open minded and a team player. Maintain a positive attitude with good energy. Create a positive, supportive working atmosphere. Display integrity and accountability. Accept and respond to constructive criticism and suggestions and strives for self-improvement. Adhere to organization policies and procedures. Arrive at work on time and when scheduled. Demonstrate flexibility, initiative and ingenuity in performing job tasks. Demonstrate professional conduct and maintains professional appearance. Demonstrate behavior that reflects the image of the institution. Typical Working Conditions: Works in well-lighted and well-ventilated office. Requires intense and constant concentration, tolerance of low level noise and numerous interruptions. Must have good communication skills for interaction with all other hospital departments, patients and their families. This list is not exhaustive and may be supplemented. Typical Physical Demands: Extended periods of sitting to register patients. Occasional walking, or pushing. Lifting between 10-20 pounds.

Requirements

High school diploma or GED.
Computer skills
Skill in developing and maintaining department quality assurance.
Skill in establishing and maintaining effective working relationships with patients, medical staff and the public.
Ability to maintain quality control standards.
Ability to react calmly and effectively in emergency situations.
Ability to interpret, adapt and apply guidelines and procedures.
Ability to communicate clearly.
Knowledge of common safety hazards and precautions to establish a safe work environment.
Self-starter who takes initiative, is open minded and a team player.
Maintain a positive attitude with good energy.
Create a positive, supportive working atmosphere.
Display integrity and accountability.
Accept and respond to constructive criticism and suggestions and strives for self-improvement.
Adhere to organization policies and procedures.
Arrive at work on time and when scheduled.
Demonstrate flexibility, initiative and ingenuity in performing job tasks.
Demonstrate professional conduct and maintains professional appearance.
Demonstrate behavior that reflects the image of the institution.

Nice To Haves

Customer service experience preferred.
Medical experience preferred, but not required.

Responsibilities

Complete patient registrations and pre-registrations.
Complete temporary registrations, distribute mail and patient information and update pre-registrations.
Schedules patient appointments
Completes other duties as assigned.
Greets patients and visitors in a prompt, courteous, and helpful manner.
Check in patients, verifies and updates necessary information in the medical record.
Assist patients with ambulatory difficulties.
Maintain appointment book and follows office scheduling policies.
Answer telephone, screen calls, take messages, and provide information.
Screen visitors and respond to routine requests for information.
Complete other duties as assigned.