ENT Registration Main Campus

Nationwide Children's Hospital•Columbus, OH

6d•Onsite

About The Position

This position is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts. The role requires working evening clinics on Tuesdays and Wednesdays, with shift times varying between 11 am-7 pm or 3 pm-7 pm based on clinic needs. Mondays and Thursdays are also workdays, but these may fluctuate based on clinic requirements. The position emphasizes providing excellent customer service, accurately collecting patient demographic and insurance information, screening for insurance eligibility and pre-certification, and referring self-pay patients to financial assistance. Collaboration with other departments and clinical staff, as well as assisting with the training of new employees, are also key aspects of the role.

Requirements

High School Diploma or equivalent, required.
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
CPR certification (based on position and as determined by manager).

Nice To Haves

Associate’s Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Greets and registers patients.
Answers telephone calls.
Schedules appointments.
Pulls and files medical charts when indicated.
Provides excellent customer service to patients and families.
Interviews and registers patients in registration areas.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated.
Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable.
Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.