Registration Clerk/ER (flex shift) - Reidsville, GA

Optim•Reidsville, GA

8d•Onsite

About The Position

This role is responsible for pre-registering patients for scheduled admissions and outpatient procedures, obtaining authorization, and verifying insurance. The position involves obtaining necessary signatures, initiating the advance directive process, and providing patients with important information regarding hospital policies, patient rights, HIPAA, and visiting hours. The Registration Clerk also plays a key role in communicating with various departments, including nursing and other hospital services, to ensure comprehensive patient care. Additionally, the role requires collecting co-payments when applicable, managing patient valuables, and handling telephone calls and visitor inquiries professionally. This position requires flexibility, organization, and the ability to remain calm in stressful situations, while always treating patients and their families with respect and dignity.

Requirements

Must be available to work any and all shifts as needed including holidays and weekends.
Demonstrates an ability to be flexible, organized and function well in stressful situations.
Treats patients and their families with respect and dignity; ensures confidentiality of patients' record.
Answers telephone calls promptly and professionally.
Greets, directs and assists patients and visitors as needed.

Responsibilities

Pre-registers patients for scheduled admissions and outpatient procedures.
Obtains authorization and verifies insurance.
Accepts reservations from any physician's office.
Obtains signatures on Conditions of Admissions and any Authorization for Treatment and initiates the advance directive process.
Communicates with nursing services when no advance directive is available.
Provides information to the patient/representative about complaint process, patient rights, HIPAA and visiting hours.
Distributes hospital specific literature.
Communicates with the nursing department to ensure that patients' valuables are taken home by a family member or secured in a safe place.
Communicates appropriately and clearly to supervisor, nurse managers, coworkers and physicians.
Consults other departments as appropriate to provide for an interdisciplinary approach to the patient's needs.
Responsible for knowing hospital policies and being familiar with hospital services that are available.
Responsible, when previous arrangements have been made or co-payment is required, to collect such payments, and record.
Demonstrates an ability to be flexible, organized and function well in stressful situations.
Treats patients and their families with respect and dignity; ensures confidentiality of patients' record.
Answers telephone calls promptly and professionally.
Routes calls appropriately, offers voice mail, pages or redirects calls as needed.
Greets, directs and assists patients and visitors as needed.
Informs registration/admitting when patient arrives and appropriately and courteously screens solicitors for relevance to organization needs.
Directs patients/visitors to appropriate waiting areas.
Responsible for notification to any and all insurance companies for admissions to the hospital.