Registration Clerk ED

Sarah Bush Lincoln • Mattoon, IL

1d • $18 - $28 • Onsite

About The Position

Registration Clerks responsibilities include registering patients for ancillary departments, admitting inpatients, escorting patients and serving as liaison to physicians, nurses and other department personnel regarding registration/admission while working in a 24/7 high-volume, fluid environment.

Requirements

• High School (Required)

Responsibilities

• Answers Emergency Department incoming phone calls.
• Any other duties or responsibilities as assigned by management.
• Assembles Emergency Department discharge packets.
• Assists patients with Limited English Proficiency, with the use of language interpretive program/service.
• Collects copayment at time of service as applicable.
• Covers other registration clerk locations as needed.
• Follows all recommended infection control measures.
• Monitors waiting room for an appropriate and timely flow of the patients needing to be registered or admitted.
• Obtains correct patient insurance, demographic information and other relevant patient information deemed necessary to register the patient.
• Obtains patient signature on all required forms.
• Performs duties as outlined in Policy & Procedure during certain codes (i.e. Code Alert, Code Plan D, etc.).
• Physical job location changes at four-hour intervals during shift between working up-front receiving walk-in patients and phone calls; versus working in-back receiving ambulance patients and registering patients in exam rooms using a mobile computer cart and radio headset.
• Pre-admits patients in advance of patient arrival.
• Promote awareness and enrollment in Financial Assistance, patient portal, Advantage 50, and all other hospital programs as applicable.
• Receives patients, including via ambulance, into SBL’s HIM system using all available resources to connect patients to the correct medical record.
• Registers patients receiving outpatient and inpatient services at the Health Center in a timely manner.
• Responsible for cleanliness and tidiness of registration waiting area.
• Responsible for electronic verification of insurance coverage.
• Show patience and compassion to visitors and patients waiting and/or receiving emergent care. Handles non-clinical patient requests as able.
• Visually monitors (cooperatively with Welcome Assistants when present) Entrance E canopy/vestibule and insure staff presence in the Emergency Department lobby at all times.
• Works directly with Patient Services co-workers, Emergency Department staff, and other hospital staff to facilitate a positive health care experience for the patient.

Benefits

• Career development is available through continuing education and on-site training
• professional and personal development programs
• solid benefit package
• on-site classroom learning programs
• internet courses
• generous tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED