Registration Auditor I (Onsite: Richmond, VA)
About The Position
As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Auditors are responsible for providing document handling support and verifying received paperwork according to established DMV policies and internal operation procedures. Our Audit team is expected to give excellent customer service while adhering to Vitu policies and workflow to ensure efficiency and compliance with state titling and registration requirements. The candidate best suited for this role possesses excellent oral and written communication and strong attention to detail.
Requirements
- Microsoft Word, Excel, Outlook, Google Suites or equivalent
- Excellent computer skills (Mac or PC)
- Strong Professional written and verbal skills
- Ability to work independently as well as on a team
- Attention to detail
- Time management and multitasking ability
- High school diploma or equivalent
Nice To Haves
- Dealership or DMV experience
Responsibilities
- Adhere to all Interstate Standard Operating Procedures to support audit efficiency and strategic vision of Vitu
- Assist the National Registration team in reviewing title work within the timeline set within the Vitu service-level agreement
- Audit title work against DMV policies, providing notice to customers and to state agencies as set forth by company procedures
- Provide customer support to clients by offering feedback and resolutions while utilizing the Vitu communication platform
- Work closely with the Vitu Office Manager to review key performance indicators
- Identify areas of process improvement to ensure customer satisfaction
Benefits
- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
