Registration Assistant for the Division of Administration & Internal Compliance (AIC)

City of New York • New York City, NY

6d • Onsite

About The Position

The NYC Department of Housing Preservation & Development (HPD) is dedicated to promoting quality and affordability in the city's housing, fostering diversity and strength in its neighborhoods, and ensuring every New Yorker has a safe, affordable place to live. HPD's mission includes maintaining building and resident safety and health, creating housing affordability opportunities, and engaging New Yorkers to build and sustain neighborhood strength and diversity. This role supports the agency's objectives through the framework of 'Housing Our Neighbors: A Blueprint for Housing and Homelessness.' The Office of Enforcement and Neighborhood Services (OENS) within HPD works with community partners to identify distressed buildings, develop strategies to address them, and collaborate with owners to improve conditions. OENS utilizes various divisions, including Code Enforcement, Housing Litigation, Emergency Operations, and Neighborhood Preservation, to ensure compliance with legal and regulatory obligations. The Division of Administration & Internal Compliance (AIC) is part of OENS.

Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to '1' above.

Nice To Haves

• Strong interpersonal skills which allow effective direct communications with HPD officials, agency staff and external parties to which the office relates.
• Ability to work under pressure and restrictive deadlines, in an atmosphere of intense activity.
• Excellent analytical ability & research skills.
• Strong Customer Service Focus.
• Excellent verbal, writing and computer skills.
• Bilingual a Plus -Spanish Preferred

Responsibilities

• Accept and process payments of various types of fees from owners of multiple & private dwellings in New York City who are statutorily required to annually register their properties with HPD in accordance with NYC Maintenance Housing Code; Sections 27-2097 thru 27-109.
• Performing data entry of various Property Registration documents and the processing and scanning of daily received mail.
• Liaison to and providing customer service through research, over the phone and in-person contact to owners and managing agents seeking information and assistance with property registration matters.
• Review and evaluation of documents, submitted by building owners for accuracy and completeness; perform special projects.
• Processing complaints received from 311 in regard to the Housing Maintenance Code.
• Conducting research and responding to inquiries from tenants and landlords regarding services, complaints and inspection results.
• Contacting landlords to inform them of emergency complaints and violations.
• Contacting owners/managing agents to provide notice of emergency repair generating violations and impending emergency repairs.
• Contacting tenants to verify if conditions have been corrected.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED