Registration Assistant

College of LPN and HCA of Alberta (CLHA)•Edmonton, AB

5d•Hybrid

About The Position

The College of LPNs and HCAs of Alberta (CLHA) is a non-profit regulatory organization focused on protecting Alberta healthcare users by regulating Licensed Practical Nurses (LPNs) and Health Care Aides (HCAs). The CLHA sets and maintains standards to ensure safe, competent, and ethical healthcare services. This is a full-time permanent position eligible for hybrid work, requiring regular presence in the Edmonton office. The Registration Assistant, under the Deputy Registrar, reviews applications, approves or refers decisions for registration, and issues practice permits. A primary function is to communicate and assist applicants, registrants, and the public, interpreting and applying relevant legislation, bylaws, policies, and procedures.

Requirements

Graduate of a recognized post-secondary program in business or office administration or related field.
Minimum of two years of related experience in an administrative or customer service role.
Experience working with a relational database and an electronic file management system.
Intermediate to advanced computer skills, including MS Office.
Strong written and verbal communication skills for conveying complex information in a clear and accessible language.
Must speak, read, and write English fluently.
Satisfactory professional and criminal reference checks.
Must be eligible to work in Canada.

Nice To Haves

Experience working within a regulatory or compliance-based environment is an asset.
Demonstrated understanding and application of legislation, regulation, standards of practice, and procedures related to a regulated profession is considered an asset.
Experience working in a registration function in post-secondary or educational institutions would be an asset.

Responsibilities

Review application documentation, approve and/or refer decisions for registration, and issue practice permits.
Communicate and assist applicants, registrants, and members of the public.
Understand, interpret, apply, and communicate registration components of the Health Professions Act; the Licensed Practical Nurse and Health Care Aide Profession Regulation; the Fair Registration Practices Act; and other relevant legislation, bylaws, policies, and procedures.
Understand, utilize, and work within the membership registry database, adhering to the Personal Information Protection Act (PIPA) and other associated legislation for the purposes of being fair, consistent, and transparent.
Provide support to the Continuing Competence Program and related committees as needed.
Contribute to updating policies, procedures, and communications while participating in team meetings, training, and special projects.
Crosstrain across application types and support data collection and reporting for strategic initiatives.
Participate in a two-person review model through collaboration with team members on the review and assessment of applications facing conditions, deferral, or denial.
Assign application types and deliver responsive, professional support to applicants, registrants, and partners via email and phone.
Provide coverage to reception and other members of the Registration Department.
Ensure all inquiries, requests, and payments are handled according to established guidelines.
Prepare and provide consistent statistical data for reporting purposes on strategic priorities as requested.