Registration and Scheduling Coordinator

Franklin Park Conservatory•Columbus, OH

8h•Onsite

About The Position

The Registration and Scheduling Coordinator is responsible for coordinating registration, scheduling, facility reservations, and administrative support for a variety of youth and educational programs, including school field trips, Summer Camp, Nature School, outreach programs, and other youth-focused experiences. This position serves as a key point of contact for participants, schools, families, and community organizations, ensuring a seamless customer experience from registration through program completion. This role also manages invoicing, payment tracking, and related accounting functions to support accurate and timely financial processing. The ideal candidate is highly organized, detail-oriented, comfortable working with multiple software platforms, and committed to providing exceptional customer service. The Registration and Scheduling Coordinator works collaboratively with the Community Outreach and Education team and other Conservatory departments to support the successful delivery of educational and recreational programming.

Requirements

High School Diploma/GED required.
An Associates or Undergraduate Degree in a related field is a bonus.
Administrative work experience is required with a basic understanding of accounting processes.
1-3 years’ experience working in an educational and/or recreational setting is desirable.
Ability to learn and navigate multiple software platforms (Momentus Elite, Volgistics and Tessitura) and enter data with high degree of accuracy.
Proficient with Outlook, Word, Excel, PowerPoint and other Microsoft applications.
Possesses a professional demeanor and highly developed interpersonal skills.
Ability to maintain accurate records, databases, and documents, and to meet deadlines and stay on an exact schedule of events.
Ability to pass a background check and fingerprinting.

Nice To Haves

An Associates or Undergraduate Degree in a related field is a bonus.
1-3 years’ experience working in an educational and/or recreational setting is desirable.

Responsibilities

Coordinate and maintain program schedules, registrations, transportation logistics, and calendars to ensure efficient operations and optimal use of organizational resources.
Manage program enrollment, waitlists, participant records, and communications with schools, families, and community organizations.
Serve as a primary point of contact for registration inquiries, scheduling requests, program changes, cancellations, and participant support.
Assist with on-site program logistics, including greeting buses and groups, coordinating with internal departments, preparing materials, and communicating scheduling needs with education staff.
Handle program-related accounting tasks including issuing invoices and payment reminders, processing registrations and payments, following up on outstanding balances, ensuring payments are accurately recorded, assisting with account reconciliation, resolving payment discrepancies.
Maintain accurate records, databases, contracts, registration information, attendance records, and program documentation.
Track participation data, expenses, program utilization, revenues, statistics, and trends to support reporting and operational decision-making.
Collaborate with Community Outreach and Education staff and other Conservatory departments to ensure effective coordination across all youth and educational programs.
Occasionally assist with the delivery of educational programming for Pre-K through Grade 12 participants.
Perform other duties as assigned.