Registrar

Lifepoint Health • Winchester, TN

8h • Onsite

About The Position

The Registrar provides ER Registration and Patient Access support and serves as an important first point of contact for patients and families entering the hospital. The role is part of a fast-paced, team-oriented Patient Access team and works closely with Switchboard and other team members to support timely registration and department operations. Winchester is the primary work location; coverage at Sewanee may also be provided based on employee availability.

The position is full-time, working 7:00 AM–7:00 PM on a rotating two-week schedule: Week 1 on Sunday, Wednesday, and Thursday; Week 2 on Tuesday, Friday, and Saturday. The schedule includes rotating weekend coverage. New hires must complete approximately four weeks of training covering Switchboard, reception, registration, and insurance and collections.

The Registrar collects and enters patient demographic, insurance, billing, and clinical information; verifies insurance and benefits; assists with authorization requirements; and collects applicable point-of-service payments. The role explains registration information to patients and families, communicates with clinical staff and other departments, and provides compassionate service in stressful or urgent situations. Success requires accuracy, confidentiality, flexibility, and the ability to manage multiple patients, requests, interruptions, and priorities.

Requirements

• High school diploma or equivalent required.
• Strong customer service, interpersonal, and communication skills.
• Ability to work effectively in a fast-paced, high-stress hospital environment.
• Strong time-management, organizational, and multitasking skills.
• Dependability and flexibility, including the ability to adapt quickly to changing patient volumes, priorities, and procedures.
• Ability to learn registration, insurance, collection, and hospital processes quickly.
• Strong attention to detail and ability to accurately enter patient and financial information.
• Ability to work collaboratively as part of a highly team-oriented department.
• Basic computer proficiency.
• Willingness to work at the Winchester location.
• Ability to successfully complete approximately four weeks of training covering Switchboard, reception, registration, and insurance and collections.

Nice To Haves

• Previous Patient Access, healthcare registration, emergency department, medical office, insurance verification, cash-handling, or high-volume customer service experience is preferred but not required.
• Willingness to provide coverage at Sewanee is preferred and may provide additional opportunities for PRN shifts.

Responsibilities

• Provide ER Registration and Patient Access support as a first point of contact for patients and families entering the hospital.
• Accurately collect and enter patient demographic, insurance, billing, and clinical information into the registration system.
• Verify insurance information and benefits and assist with authorization requirements as applicable.
• Collect applicable co-pays, deductibles, and other point-of-service payments, and refer patients for additional financial assistance when appropriate.
• Explain registration forms, required documents, processes, and other information to patients and family members.
• Communicate with patients, families, clinical staff, physician offices, and other hospital departments to obtain or exchange information needed for timely registration and care.
• Provide compassionate and professional service to patients and families experiencing stressful, urgent, or emotional situations.
• Manage multiple patients, requests, interruptions, and priorities while maintaining accuracy, confidentiality, and attention to detail.
• Collaborate with the ER Registration and Switchboard team and assist teammates as needed to support department operations.
• Maintain knowledge of current registration, insurance, collection, and department processes, including changes communicated between scheduled PRN shifts.
• Provide coverage at Highpoint Health – Winchester and, based on availability, Sewanee.
• Perform other Patient Access duties as assigned.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability insurance.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED