Registrar (Full-time, 3-11:30PM)
About The Position
The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through in-person and telephone interactions. The role helps ensure a smooth registration process by scheduling procedures, securing necessary authorizations, and maintaining complete, organized patient records while providing courteous customer service. The Registrar assists patients and families with questions, insurance requirements, and financial obligations. The position also coordinates procedure schedules, pre-registers patients, verifies insurance eligibility, records financial responsibility, communicates operative reports to physician offices, and ensures registration documentation and patient identification procedures are complete. The schedule is full-time, 3:00–11:30 PM.
Requirements
- 0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
- Knowledge of insurance verification and basic medical terminology.
- Ability to maintain accuracy and attention to detail in a fast-paced environment.
- Familiarity with electronic health record (EHR) systems and registration software.
- Ability to appropriately manage sensitive and confidential information.
- Effective interpersonal skills for working with patients, families, and healthcare teams.
Nice To Haves
- Post-secondary education or training in medical office administration or healthcare administration.
- 0–2 years of experience in a customer service role.
Responsibilities
- Assist patients and families with questions and provide courteous, timely service.
- Regulate schedules based on procedure requirements, physician availability, and staffing needs.
- Schedule procedures and pre-register patients by obtaining accurate demographic information.
- Verify insurance eligibility, capture health insurance details, and secure required service authorizations and verifications.
- Collect and record patient financial responsibility estimates when applicable.
- Communicate operative reports daily to appropriate physician offices.
- Compile and organize registration documentation to ensure patient medical records are complete.
- Collect applicable patient co-pays or deductibles and inform patients of financial obligations.
- Help patients understand insurance requirements and resolve insurance-related questions.
- Document when a patient cannot sign consent authorization forms or when a family member signs, and obtain nursing sign-off when the patient is unable to sign.
- Place an armband on each patient before the patient leaves the department to ensure proper identification throughout their stay.
- Answer and return phone calls professionally and courteously.
- Perform other duties as assigned.
- Maintain regular and reliable attendance and comply with policies and standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
