8:30a to 5p)

OU Health•Edmond, OK

3d•Onsite

About The Position

Responsible for timely and accurate patient registration. Interviews patients for all pertinent account information and verifies insurance coverage. This role involves welcoming patients and family members professionally, answering questions, explaining policies clearly, and processing patient charts according to paperwork flow needs and established productivity standards. The Registrar also handles emergency medical needs by contacting nursing staff and assists patients and visitors with their questions. A key part of the role is interviewing patients or their representatives to gather identifying, biographical, insurance, and financial information, assigning I-plans accurately, and researching Patient Visit History to comply with the Medicare 72-hour rule. The Registrar must also search the Master Patient Index (MPI) completely, assign the correct medical code number, and notify Medical Records of any duplicate unit numbers. They verify insurance benefits, determine pre-certification status, and initiate reviews or verify authorization numbers if needed. All information and authorization numbers are entered into the registration system. Securing necessary signatures for treatments, release of medical information, assignment of insurance benefits, and payment of services is crucial. The Registrar obtains copies of identification and insurance cards, explains policies regarding services, charges, insurance billing, and payment, and requests full or partial payment according to collection policies. They also inform former patients of delinquent accounts and attempt to obtain payment, referring accounts to management when necessary. Receiving and receipting payments, preparing daily deposits, and maintaining cash drawer integrity are also responsibilities. The role produces paperwork for distribution to appropriate departments, aligns pertinent documents for patient records and financial files, and registers/admits patients after other departments are closed. Admission documents and forms are routed to appropriate departments. The Registrar prices, keys, and details patient charges, and bursts charts for distribution. They check for double charges, work with physician offices and ancillary departments, and document complaints on incident reports for follow-up. MOX messages are acknowledged, filed, and sent via Meditech. Physician orders are checked and attached to patient records. The Registrar may escort patients or refer them to an escort. They activate pre-registered patients and abstract ER patient charts or retrieve Medical Records for ER patients. Attendance at in-service presentations and completion of mandatory education (infection control, patient safety, quality improvements, MSDS, OSHA) are required. Demonstrating knowledge of the occurrence reporting system and utilizing it for patient safety issues is also part of the role.

Requirements

High School Diploma or GED required.
0-3 years of experience required.
Communication - communicates clearly and concisely, verbally and in writing.
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
Interpersonal skills - able to work effectively with other employees, patients and external parties.
PC skills - demonstrates proficiency in PC applications as required.
Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

Nice To Haves

1 or more years of registration experience preferred.

Responsibilities

Interview patients at workstation or at bedside to obtain all necessary account information.
Ensure charts are completed and accurate.
Verify all insurance and obtain pre-certification/authorization.
Calculate and collect patient liable amounts.
Ensure that all necessary signatures are obtained for treatments.
Answer any questions and explains policies clearly.
Process patient charts according to paperwork flow needs and established productivity standards.
Welcome patient and family members in a professional manner.
Contact the nursing staff for emergency medical needs and answer patient and visitor questions.
Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information.
Assign I-plans accurately and research Patient Visit History to comply with the Medicare 72 hour rule.
Search Master Patient Index (MPI) completely and assign the correct medical code number.
Notify Medical Records for any duplicate unit numbers.
Verify insurance benefits and determines pre-certification status.
If pre-certification is needed, call the insurance pre-cert department and initiate review or verify authorization number provided by scheduling staff.
Enter all information and authorization numbers into the registration system.
Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties.
Obtain copies of necessary identification and insurance cards.
Explain policies regarding services, charges, insurance billing, and payment of account.
Request full or partial payment for services rendered according to collection policies.
Issue a Business Office letter to all patients according to policy.
Obtain proper authorization for treatment and approval codes from the insurance carrier for patients presenting for treatment insured by a Managed Care Organization (MCO).
Collect co-pays, deposits, and deductibles and documents collection status in the system and chart.
Issue waivers for signatures when appropriate.
Inform former patients or their representatives of delinquent accounts and attempt to obtain payment.
Refer delinquent accounts to the Manager/Supervisor for further action.
Receive and receipt payments from patient for services rendered.
Prepare daily deposits and maintains the integrity of the cash drawer.
Produce paperwork on each patient for distribution to appropriate departments.
Align pertinent documents for establishing the patient’s medical record and financial file.
Register and admit all patients after the other registration departments are closed.
Route admission documents and forms to appropriate departments.
Price, key, and detail patient charges.
Burst charts for distribution to physician’s billing service, medical records, ancillary departments, and the business office.
Check for double charges on all accounts.
Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents.
Document complaints received from patients, the medical staff, and ancillary departments on an incident report form and refer to coordinator for follow-up action.
Acknowledge, file, and send MOX messages via Meditech.
Check for physician orders and attaches them to the patient medical records to ensure that patients are receiving appropriate tests.
Escort patient to his/her destination or refers patient to an available escort.
Activate all pre-registered patients that have reported for services.
Abstract patient charts once discharged for the ER and retrieves a patient Medical Record once they present to ER for treatment.
Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, Material Safety Data Sheets (MSDS) and Occupational Safety and Health Administration (OSHA) standards.
Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
Performs other duties as assigned.