Registrar Records Assistant II

University of North Dakota•Grand Forks, ND

12d•Onsite

About The Position

This position is part of the service area team in the Office of the Registrar. The purpose of this position is to assist students, faculty, staff and the general public in the service area and on the telephone; and to release information within the guidelines of the Family Educational Rights and Privacy Act. Primary duties include processing and distributing transcript orders and assisting students with transcript requests; processing applications for readmission; supporting the Registrar in the publication of the Online University Academic Catalog by reviewing and editing the catalog, and approving all changes and updating access to the Courseleaf Catalog Management System. Additional duties include: assisting students, staff, and faculty with questions. Distribute materials needed for processing by the office, providing back up for phones and other staff members and assisting with other office duties. The position will also act as the contact person for students and staff at the American College of Norway during their time of study and after and resolve and correct errors on enrollment reports submitted to National Student Clearinghouse.

Requirements

Proficiency with common computer applications (ex: Word, Excel, Internet, Outlook)
Strong oral and written communication skills
Excellent interpersonal and organization skills
Ability to work in a detail-oriented atmosphere
Experienced in handling confidential information
Knowledge of general office policies and procedures and office equipment
Ability to balance multiple projects with a high degree of accuracy
Problem-solving skills
High School Diploma or Equivalent
1 year of related work experience
Competency with Microsoft Word, Excel, and Outlook
Successful completion of a Criminal History Background Check
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.
This position does not support visa sponsorship for continued employment.

Nice To Haves

Experience with transcript software (Parchment Send preferred)
Experience with academic catalog software (Courseleaf CAT preferred)
Experience student information systems (PeopleSoft Preferred)
Experience working in a university setting
One year of college

Responsibilities

Process and troubleshoot transcript requests through Parchment, including current, archived, third-party, and mailed requests.
Research historical records as needed and review transcript activity for potential fraud or unusual activity.
Coordinate publication of the University Academic Catalog using CourseLeaf, including managing timelines and workflows; reviewing, editing, and approving content; collaborating with campus stakeholders; and ensuring accuracy, consistency, and accessibility.
Process readmission applications by reviewing eligibility and documentation, updating student records, verifying transcripts and transfer credits, and preparing students for enrollment.
Communicate requirements and next steps to applicants and review applications for potential fraud.
Provide information and assistance regarding registration, student records, graduation, readmission, and related Registrar services in compliance with FERPA.
Respond to inquiries by phone, email, and in person and provide general office support.
Provide backup support for enrollment and degree verifications, including researching current and historical student records and preparing official verification documents.
Serve as a contact for American College of Norway students and staff, assisting with registration, transcripts, transfer credit, email, and related student record matters.
Research, resolve, and correct enrollment and student record reporting errors through the National Student Clearinghouse and NSLDS.