Registrar Receptionist

Saint Peters Healthcare System•Monroe Township, NJ

10d•$18 - $25•Onsite

About The Position

The Registrar Receptionist will facilitate the patient/visitor’s adjustment to the Hospital environment by acting as the initial administrative contact, greeting them upon arrival and directing them to the appropriate area if necessary. They will positively greet patients presenting for services by communicating the values of the department and the hospital. This role streamlines patient flow by prioritizing patients on arrival according to their scheduled (or unscheduled) appointments, notifying appropriate department staff of late arrivals, and screening patients/visitors, promptly notifying appropriate personnel when required. The Registrar Receptionist must always demonstrate courteous and cooperative behavior during personal and telephone contact. They are responsible for pre and full registration of patients, obtaining the required information to properly register them into the hospital’s electronic medical record system (EMR) according to protocol established by the Admitting Department. This includes obtaining insurance referrals, prescription referrals, copayments, medical record release form and necessary signatures for consent forms, as well as verification and scanning of photo identification and insurance cards. The role requires understanding and implementing downtime procedures should they occur during any point of the registration process. The Registrar Receptionist will advise patients of their rights to financial counseling and obtain the required documentation. They will maintain a current knowledge of basic billing practices of the Hospital/department to answer questions or direct them to the appropriate hospital staff member, by attending routine billing/registration hospital meetings. They must recognize any potential problems immediately and either act to resolve the problem or obtain immediate supervisory intervention, by involving the Financial or Practice Coordinator. The Registrar Receptionist is responsible for maintaining a clean, orderly and efficient work area, consistently following proper safety, emergency, infection control and performance improvement guidelines. They will ensure the waiting area is orderly and maintained with current education materials out daily, with TV stations on appropriate channels. They will monitor and maintain inventory for office supplies and alert the Practice Coordinator when routine supplies are low. The role involves receiving and signing off on delivered archive charts from off-site archival location and presenting them to the appropriate staff member, and may need to process pick-up requests for archive courier delivery. Highly sensitive and confidential information must be relayed in accordance with departmental and hospital policy and procedures. The Registrar Receptionist will call for specimen pick-up to special outside courier services, such as Mayo Laboratories, LabCorp or Quest, obtain tracking numbers and assure pick up without any issues. They will demonstrate cooperative behavior as a team member with a willingness to adjust to minor changes in workflow, attend/participate in staff meetings, and complete mandatory in-service education classes/seminars/on-the-job training programs as required. Maintaining good rapport and relationships with coworkers in and outside the department is essential. The Registrar Receptionist will serve as secondary to answering all incoming telephone calls, screening them to determine urgency and routing to appropriate personnel or taking accurate messages in accordance with established department procedure. They will practice good phone skills, answering the telephone in a courteous, efficient, and helpful manner. All patient interactions must be documented accurately and immediately in the department’s EMR system: SHIRE.

Requirements

Excellent communication skills for the effective and courteous interaction with a diverse group of patients, hospital personnel, physicians and their staff, outside offices, etc.
Good office and organizational skills.
2-3 years’ experience in an office and patient/customer environment.
Computer expertise with knowledge of word processing and database software.
Skills with Microsoft Word and Excel of particular importance.
Ability to project a positive image through interactions with patients and their families, outside institutions, physicians and other Hospital departments and staff.
Attention to detail and computer accuracy as pertains to data entry and patient scheduling.

Nice To Haves

Bilingual ability preferred.

Responsibilities

Facilitate the patient/visitor’s adjustment to the Hospital environment by acting as the initial administrative contact, greeting them upon arrival and directing them to the appropriate area if necessary.
Positively greet patients presenting for services by communicating the values of the department and the hospital.
Streamline the patient flow by prioritizing patients on arrival according to their scheduled (or unscheduled) appointments.
Notify appropriate department staff of late arrivals.
Screen patients/visitors and promptly notify appropriate personnel when required.
Demonstrate courteous and cooperative behavior during personal and telephone contact.
Responsible for pre and full registration of patients, obtaining the required information to properly register them into the hospital’s electronic medical record system (EMR) according to protocol established by the Admitting Department.
Obtain insurance referrals, prescription referrals, copayments, medical record release form and necessary signatures for consent forms.
Verification and scanning of photo identification and insurance cards.
Understand and implement downtime procedures should they occur during any point of the registration process.
Advise patients of their rights to financial counseling and obtain the required documentation.
Maintain a current knowledge of basic billing practices of the Hospital/department to answer questions or direct them to the appropriate hospital staff member, by attending routine billing/registration hospital meetings.
Recognize any potential problems immediately and either act to resolve the problem or obtain immediate supervisory intervention, by involving the Financial or Practice Coordinator.
Maintain a clean, orderly and efficient work area.
Consistently follow proper safety, emergency, infection control and performance improvement guidelines.
Ensure the waiting area is orderly and maintained with current education materials out daily, with TV stations on appropriate channels.
Monitor and maintain inventory for office supplies and alert Practice Coordinator when routine supplies are low.
Receive and sign off on delivered archive charts from off-site archival location and present to the appropriate staff member.
Process pick-up request for archive courier delivery.
Relay highly sensitive and confidential information in accordance with departmental and hospital policy and procedures.
Call for specimen pick-up to special outside courier services, such as Mayo Laboratories, LabCorp or Quest.
Obtain tracking number and assure pick up without any issues.
Demonstrate a cooperative behavior as a team member with willingness to adjust to minor changes in workflow.
Attend/Participate in staff meetings.
Complete mandatory in-service education classes/seminars/on-the-job training programs as required.
Maintain good rapport and relationships with coworkers in and outside of department.
Serve as secondary to answering all incoming telephone calls.
Screen incoming calls to determine urgency and routes to appropriate personnel or takes accurate messages in accordance with established department procedure.
Practice good phone skills; Answers telephone in a courteous, efficient and helpful manner.
Document all patient interactions accurately and immediately in department’s EMR system: SHIRE.