Registrar Outpatient

Corewell Health • Royal Oak, MI

4d • Onsite

About The Position

This part-time position, working 2-3 days per week from 12 p.m. to 4 p.m., will support the outpatient areas of the Royal Oak hospital. Mandatory orientation will be held during the first week from 8 a.m. to 4:30 p.m. The Registrar is responsible for ensuring a smooth and timely registration/admission process by obtaining accurate demographic, clinical, and insurance data. This includes collecting co-pays, deductibles, and prior balances, performing initial financial screenings for self-pay and out-of-network patients, referring them to Financial Advisors as needed, and providing excellent customer satisfaction, reception, and patient wayfinding.

Requirements

• High School Diploma or equivalent
• 1 year of relevant experience in a customer service role or healthcare industry
• Must be 18 years of age, as required to co-sign legal documents (hospital consent forms, etc).
• Proficient in medical terminology
• Proficient typing skills (30 words per minute)

Nice To Haves

• Proficiency in Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System, and various websites for third-party payer verification.

Responsibilities

• Greet customers promptly with a warm and friendly reception, directing patients to the appropriate setting and explaining any delays.
• Maintain professionalism and diplomacy at all times, adhering to departmental standards.
• Register patients for each visit type, admission type, and area of service using EPIC (Electronic Medical Record).
• Collect and document all required demographic and financial information.
• Accurately and efficiently activate, convert, and discharge visits on EPIC.
• Perform registration and financial functions, including thorough interviewing, registering patients in the appropriate status, and ensuring accurate and timely documentation.
• Obtain the appropriate forms and scan them into the medical record as per department protocol.
• Scrutinize patient insurance(s), identify the correct insurance plan, select it appropriately in EPIC, and document the correct insurance order.
• Apply recurring visit processing according to protocol.
• Facilitate the use of electronic registration tools where available (Kiosks, etc.).
• Verify patient information with third-party payers.
• Collect insurance referrals and document them on EPIC.
• Communicate with patients and physician/office staff regarding authorization/referral requirements.
• Obtain financial responsibility forms or completed electronic forms with patients as necessary.
• Review, obtain, and witness hospital consent forms and Notice of Privacy Practices with patients/families.
• Screen outpatient visits for medical necessity.
• Provide cost estimates.
• Collect and document Advance Directive information, educating and providing information as necessary.
• Collect and document Medicare Questionnaire, and issue Medicare Inpatient Letter & Medicare Off-site Notifications as required by Government mandates.
• Scan appropriate documents.
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
• Screen all self-pay & out-of-network patients using EPIC tools for Financial Advocacy.
• Provide information for follow-up and referral to the Financial Advisor as appropriate.
• Initiate payment plans and obtain payment.
• Inform and explain to patients/families all applicable government and private funding programs and other cash payment plans or discounts.
• Incorporate POS (point of service) collection processes into daily functions.
• Issue receipts and complete cash balance sheets in specified areas where appropriate.
• Utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, communicating with physician/office staff as necessary to clarify.
• Determine and document ICD-10 codes.
• Perform medical necessity checks and issue ABN as appropriate for Medicare primary outpatients (excluding lab-only outpatients effective September).
• Affix wristbands to patients and prepare patient charts.
• Manage/prepare miscellaneous reports, schedules, and paperwork.
• Maintain inventory of supplies.
• Facilitate scheduling in identified areas for ancillary testing.
• Mark duplicate Medical Records for merge, identifying potential duplicate records and determining if past and current records are truly the same.
• Utilize all system resources and contact patients if necessary to resolve duplicate records.
• Act as a preceptor to a newer staff member.
• Maintain or exceed department-specific individual productivity standards, collection targets, and quality audit scores for accuracy, productivity, collection, and standards for registrations/insurance verifications.
• Provide excellent service to clinical and "downstream" departments and physicians as users of registration services.
• Contribute to process improvement activities to support efficient patient and process flow.
• Perform clerical duties including typing, filing, mailing, calling patients to form groups or obtain case history, copying, faxing, receiving payments, and funding applications.
• Maintain or exceed Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect.
• Provide every customer with a seamless, flawless Corewell Health experience.
• Remain compliant with regular TB testing & Flu vaccination per Hospital requirements.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED