Registrar II - Norwood

Mayfield Clinic • Cincinnati, OH

2d • Onsite

About The Position

The Registrar II position at Norwood is responsible for developing and maintaining a corporate culture that supports the mission and values of Mayfield Clinic. This role involves greeting patients, gathering registration information accurately and courteously, preparing office encounters by verifying insurance and eligibility, collecting co-payments and other balances, and accurately entering/posting daily charges, receipts, and adjustments. The position also requires maintaining a cash box and preparing deposit slips.

Requirements

• High School graduate or GED
• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in fast paced environment
• Strong problem solving, problem prevention and decision making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with ability to learn multiple software applications
• Familiar with insurance carrier requirements
• Ability to work with minimal supervision

Nice To Haves

• Minimum of 2 years experience
• Minimum 1 year experience in Insurance Verification

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Immediately greet patient with courtesy and respect upon arrival at the office.
• Provide timely assistance at the Kiosk while gathering patient registration information in an accurate, professional, and courteous manner.
• Prepare in advance the office encounters by checking for managed care referral information, BWC allowed diagnosis, and verification of eligibility and benefits via Clearwave (as indicated).
• Collect all co-payments and other balances due at time of registration.
• Account for new and in progress visits on a daily basis.
• Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED