Registrar ER - Wilson County (Days)

Vanderbilt University Medical Center•Lebanon, TN

4d•Onsite

About The Position

Vanderbilt Health is the region's largest comprehensive academic health system with eight hospitals and over 180 clinics. We are dedicated to providing world-class care, advancing medicine through patient care, education, and research. We foster a collaborative and supportive community where expertise is valued, knowledge is expanded, and uniqueness is celebrated. Our mission is to unite talented, compassionate people in bringing advanced care to our neighbors. This role is responsible for admitting all patients in a timely manner, ensuring all necessary documentation, signatures, insurance verification, and authorization are obtained. It also involves requesting deductibles or co-pays, ensuring correct patient identification via wristbands, providing advance directives, and addressing patient questions and concerns. The position may also serve as a backup for the phone operator and assist with in-patient admissions, including OB.

Requirements

High School Diploma or GED
Relevant Work Experience
Less than 1 year of experience

Nice To Haves

Provides guidance to entry level co-workers.
Continuously improves own skills by identifying development opportunities.
Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Openly shares information with others and communicates in a clear and courteous manner.
Invests time to understand the problems, needs of others and how to provide excellent service.
Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Listens carefully to understand the issues and provides accurate information and support.
Checks work quality before delivery and asks relevant questions to meet quality standards.
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Displays understanding of how personal actions will impact departmental resources.
Uses accurate information and good decision making to consistently achieve results on time and without error.
Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Responsibilities

Admit all patients in a timely and accurate manner
Ensure all current information has been documented, signatures received, insurance has been verified, authorizations received and the deductibles or co-pays have been requested in a compliant manner
Ensure the wrist bands are put on the proper patients, advance directives given to each patient and patients receive the answer to any questions or concerns they may have
Serve as back up for the phone operator as needed
Assist with in-patient patient admissions, including OB, as needed