Registrar Credentialing Specialist

Life University•Marietta, GA

29d•Onsite

About The Position

The Registrar Credentialing Specialist supports the integrity, accuracy, and compliance of student academic records by administering enrollment verification services, transcript processing, credentialing activities, graduation operations, and student record management. The role serves as a primary resource for students, alumni, faculty, licensing boards, employers, and external agencies seeking academic verification and credentialing services. It collaborates across university departments to ensure timely, accurate, and FERPA-compliant records administration while supporting graduation and commencement processes and providing customer service. The position processes enrollment and degree verification requests; administers transcript services; coordinates records requests and credentialing documentation; completes athletic eligibility certifications and required reporting; and maintains accurate records in accordance with institutional policies, FERPA, and applicable reporting requirements. It also processes graduation applications, conducts degree audits, coordinates degree posting and conferral, manages diploma orders, prepares graduation materials and reports, and assists with commencement activities. Registrar Office duties include managing workflow queues, providing office coverage and student support, processing forms and correspondence, maintaining electronic records and document workflows, and participating in departmental training, collaboration, and process improvement. The position is based at Life University's Main Campus in Marietta, Georgia, in a professional office environment. Occasional evening or weekend work and overtime may be needed during commencement, registration, graduation, or reporting periods.

Requirements

Associate's degree from an accredited institution in Business Administration, Higher Education Administration, Records Management, or a related field; a combination of education and relevant experience may be considered in lieu of the stated educational requirements.
At least two years of administrative, records management, registrar services, student services, credentialing, or related professional experience.
Experience working with confidential information and maintaining regulatory compliance.
Ability to operate standard business office equipment.
Ability to communicate effectively and exchange information with students, employees, alumni, licensing boards, and external agencies.
Ability to collect, compile, compare, review, and maintain electronic records and documentation.
Ability to occasionally lift up to 25 pounds and perform office-related sitting, standing, walking, bending, reaching, stooping, and carrying.

Nice To Haves

Bachelor's degree in Higher Education Administration, Business Administration, or a related field.
Experience working in a registrar's office, admissions office, academic records environment, or higher education setting.
Experience with student information systems, electronic document management systems, and transcript service platforms.
Experience processing National Student Clearinghouse reports and enrollment verifications.
Experience conducting degree audits and supporting graduation administration.
Knowledge of FERPA regulations and student records compliance requirements.

Responsibilities

Process enrollment and degree verification requests for students, graduates, employers, agencies, licensing organizations, and other authorized entities.
Administer Parchment transcript services and oversee transcript order processing, fulfillment, and issue resolution.
Coordinate student record requests and supporting documentation, including Apostille certifications, Great Sea requests, and other credentialing-related services.
Complete athletic eligibility verifications and supporting certifications.
Prepare and submit required CHECS reporting and maintain reporting accuracy and compliance.
Complete state licensing board forms and documentation, including DC Student-at-Large requirements.
Manage National Student Clearinghouse enrollment and degree verification reporting, inquiries, and communications.
Maintain accurate records and ensure compliance with institutional policies, FERPA regulations, and applicable reporting requirements.
Process graduation applications and conduct degree audits to verify fulfillment of academic program requirements.
Coordinate degree posting, degree conferral, and graduation clearance activities.
Manage initial and replacement diploma orders and graduation certificate preparation.
Coordinate graduation-related communications with students, faculty, and university departments.
Prepare and distribute academic honors designations, cords, and graduation-related materials.
Generate graduation lists, commencement reports, and related institutional documentation.
Develop and provide Registrar-related updates and content for commencement publications and graduation programs.
Assist with commencement ceremonies, graduation events, and related activities.
Manage graduation processing queues and assigned workflow activities.
Provide office coverage and serve as staff-on-duty as assigned.
Assist students, alumni, faculty, and staff through walk-in support, telephone assistance, and electronic communications.
Process incoming forms, records requests, and correspondence.
Maintain electronic records, imaging systems, and document management workflows.
Participate in departmental meetings, training initiatives, professional development opportunities, and cross-functional collaboration efforts.
Support departmental projects, process improvement initiatives, and operational effectiveness efforts.
Assist with special projects and university initiatives as requested.
Support cross-training efforts within the Office of the Registrar to ensure operational continuity.
Provide assistance during registration, commencement, and other peak operational periods.
Attend university meetings, workshops, and professional development activities as appropriate.
Perform additional duties and responsibilities as assigned.