Registrar Clinic

Roosevelt General Hospital•Portales, NM

20h•Onsite

About The Position

Under general supervision, is responsible for representing Roosevelt General Hospital (RGH) as an exemplary organization in the region. The Registrar will be the embodiment of the organization’s mission, vision and values. They will greet patients, families and guests upon arrival and assist them in navigating through all aspects of their hospital or clinic visit. The candidate will initiate the department process, inpatient admissions, and transfer paperwork; obtain and verify accurate identification and demographical data for the patient’s permanent medical record and billing. They will coordinate clerical, registration/admission and communication for efficient and effective operations of the department. The candidate will be responsible for assisting patients with insurance options, setting up payment arrangements, collecting insurance co-payments and deposits; obtain comprehensive information to protect the patient’s well-being and the financial interest of the institution.

Requirements

High school graduate or equivalent
Basic computer knowledge
Typing speed: minimum 40 wpm, computer knowledge
Knowledge of medical insurances (Medicare, HMO’s, PPO’s, commercial), EMTALA regulations, hospital billing and collection process
Must have an enthusiastic and positive attitude
Possess a genuine desire to help RGH become an exemplary hospital in the surrounding community and the state
Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
Ability to manage multiple and simultaneous responsibilities and to prioritize duties/tasks
Ability to initiate communication with patients, their families and hospital visitors
Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients and their families
Must have a professional demeanor and excellent public relations skills
Willingness to develop or improve public speaking skills
Must have excellent written skills with knowledge of medical terminology
Must be dependable and on time
Possess good 'people skills' for building relationships with colleagues at all levels
Ability to plan and prioritize workload to meet deadlines
Adhere to dress code, appearance is neat and clean.
Complete annual education requirements.
Maintain patient confidentiality at all times.
Report to work on time and as scheduled.
Wear identification while on duty.
Maintain regulatory requirements, including all state, federal and local regulations.
Represent the organization in a positive and professional manner at all times.
Comply with all organizational policies and standards regarding ethical business practices.
Communicate the mission, ethics and goals of the organization.
Participate in performance improvement and continuous quality improvement activities.
Attend regular staff meetings and in-services.

Nice To Haves

Medical terminology knowledge preferred.
Bilingual preferred

Responsibilities

Promote the mission, vision, and values of the organization
Greet all patients, families and hospital visitors with a positive, cheerful attitude
Be knowledgeable on RGH’s services
Serve as a main communications person for the department, answering and placing phone calls, taking and relaying messages for clinical staff
Register clinic and outpatient patients efficiently and accurately, obtaining appropriate signatures, completing all required forms and providing patient information as required by state and federal regulations and departmental guidelines
Admit patients to inpatient or observation status at time of admission
Visit patients in their room to complete or validate information as appropriate
Refer self-pay patients to financial counselor for screening/payment arrangements
Collect deposits and co-pays when applicable
Enter relevant information into computer system
Set up payment arrangements with self-pay patients
Assist patients with questions concerning their insurance coverage
Explains clinic regulations, such as visiting hours, payment of accounts, charges, etc.
Participate in data gathering for financial reporting
Cross-train to cover all aspects of registrar position
Initiate, maintain, and update department logbook, patient charts, and other forms (workman comp, MVA, etc.) originating in the department with accuracy; accesses patient data for nursing and medical staff as needed.
Ensure department is adequately stocked with necessary clerical supplies, forms, etc. and maintains a neat and orderly work area
Regularly schedules patients for appointments with PCPs and the walk-in clinic
Input accurate insurance information into patient accounts
Utilize appropriate insurance portals to obtain verification of insurance eligibility as needed
Establish and maintain relationships with identified service providers
Utilize software to code ICD- and CPT codes
Utilizes software to provide patients with ABNs and estimates of patient financial responsibility
Performs other duties as assigned.