Registrar Casual

Corewell Health • Trenton, MI

8d • Onsite

About The Position

The Acute Care Hospital Registrar 1 is responsible for ensuring a smooth and timely registration/admission process by obtaining accurate demographic, clinical, and insurance data. This role involves collecting co-pays, deductibles, and outstanding balances, performing initial financial screenings for self-pay and out-of-network patients, and referring them to Financial Advisors as needed, all while providing excellent customer satisfaction. The Registrar also handles reception duties and patient wayfinding.

Essential Functions include greeting patients warmly, directing them to the appropriate setting, maintaining professionalism, registering patients in EPIC (Electronic Medical Record), collecting and documenting demographic and financial information, activating/converting/discharging visits on EPIC, and performing accurate registration and financial functions. This involves thorough interviewing, ensuring accurate documentation, scrutinizing insurance information, applying recurring visit processing, and potentially facilitating the use of electronic registration tools. The role requires verifying patient information with third-party payers, collecting and documenting insurance referrals, communicating with patients and offices regarding authorization requirements, obtaining financial responsibility forms, reviewing and obtaining consent forms and Notice of Privacy Practices, screening outpatient visits for medical necessity, providing cost estimates, collecting and documenting Advance Directive information, and managing Medicare-related documentation and notifications. Compliance with Hospital and Department Compliance Plans and Meaningful Use requirements is essential.

Financial Advocacy duties include screening self-pay and out-of-network patients using EPIC tools, providing information for follow-up and referral to Financial Advisors, initiating payment plans, and explaining funding programs and payment options. The role incorporates point-of-service collection processes, issuing receipts, managing cash accurately, transcribing physician orders, determining ICD-10 codes, performing medical necessity checks, issuing ABNs, affixing wristbands, preparing patient charts, managing reports and supplies, and potentially facilitating scheduling for ancillary testing. The Registrar may also be responsible for identifying and merging duplicate medical records and may act as a preceptor for new staff. Maintaining or exceeding department-specific productivity standards, collection targets, and quality audit scores is crucial. Providing excellent service to clinical and downstream departments and physicians, and contributing to process improvement activities are also key responsibilities. Clerical duties such as typing, filing, mailing, calling patients, copying, and faxing are included. The role requires maintaining or exceeding Corewell Health Customer Service Standards and remaining compliant with TB testing and Flu vaccination requirements.

Requirements

• High School Diploma or equivalent
• 1 year of relevant experience in a customer service role or health care industry
• Must be 18 years of age, as required to co-sign legal documents (hospital consent forms, etc).
• Proficient in medical terminology
• Proficient typing requirements (30 words/min)

Nice To Haves

• Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System and various websites for third party payers for verification.

Responsibilities

• Obtain accurate individual demographic, clinical and insurance data.
• Collect co-pay/deductible, residual and prior balances.
• Perform initial financial screening on all self-pay & out of network patients and refer them to Financial Advisors as necessary.
• Provide optimal customer satisfaction.
• Greet customers promptly with a warm and friendly reception.
• Direct patients to appropriate setting, explaining and apologizing for any delays.
• Maintain professionalism and diplomacy at all times.
• Register patients for each visit type and admit type and area of service via EPIC.
• Collect and document all required demographic and financial information.
• Appropriately activate, convert and discharge visits on EPIC.
• Perform registration and financial functions accurately and efficiently.
• Scrutinize patient insurance(s), identify the correct insurance plan, select appropriately from EPIC and document correct insurance order.
• Apply recurring visit processing according to protocol.
• Facilitate use of electronic registration tools where available (Kiosks, etc.).
• Verify patient information with third party payers.
• Collect insurance referrals and document on EPIC.
• Communicate with patients and physician/office regarding authorization/referral requirements.
• Obtain financial responsibility forms or completed electronic forms with patients as necessary.
• Review/obtain/witness hospital consent forms, and Notice of Privacy Practices with patient/family.
• Screen outpatient visits for medical necessity.
• Provide cost estimates.
• Collect and document Advance Directive information, educating and providing information as necessary.
• Collect and document Medicare Questionnaire, issue Medicare Inpatient Letter & Medicare Off-site Notifications as required by Government mandates.
• Scan appropriate documents.
• Manage all responsibilities within Compliance guidelines.
• Screen all patients self-pay & out of network patients using the EPIC tools.
• Provide information for follow up and referral to the Financial Advisor as appropriate.
• Initiate payment plans and obtain payment.
• Inform and explain to patients/families all applicable government and private funding programs and other cash payment plans or discounts.
• Incorporate POS (point of service) collection processes into their daily functions.
• Issue receipts and complete cash balance sheets in specified areas where appropriate.
• Utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, communicating with physician/office staff as necessary to clarify.
• Determine & document ICD-10 codes.
• Perform medical necessity check and issue ABN as appropriate for Medicare primary outpatients.
• Affix wristbands to patients, prepare patient charts.
• Manage/prepare miscellaneous reports, schedules and paperwork.
• Maintain inventory of supplies.
• Facilitate scheduling in identified areas for ancillary testing.
• Mark duplicates Medical Records for merge: identify potential duplicate records to determine that the past and current records are truly the same.
• Utilize all system resources and contact patient if necessary.
• Act as a preceptor to a newer staff member.
• Maintain or exceed the department specific individual productivity standards, collection targets, quality audit scores for accuracy productivity, collection and standards for registrations/insurance verifications.
• Provide excellent service to our clinical and “downstream” departments and physicians as users of our registration services.
• Contribute to process improvement activities to support an efficient patient and process flow.
• Perform clerical duties including typing, filing, mailing, calling patients to form groups or to obtain case history, copying, faxing, receiving payments and funding applications.
• Maintain or exceed the Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect.
• Provide every customer with a seamless, flawless Corewell Health experience.
• Remain compliant with regular TB testing & Flu vaccination per Hospital requirements.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED