Registrar - Behavioral Health Registrations - FT - Night
Stormont Vail Health•Topeka, KS
•Onsite
About The Position
Registration staff graciously greet all patients and visitors to Stormont Vail. Provides a positive image to customers by creating a friendly atmosphere and placing a high priority on meeting customer needs in a courteous manner. Receives and checks patients in as they arrive for their appointment; collects demographics and insurance information from patient; schedules patient appointments; answers telephone and receives messages for physicians and staff; receives co-payment for services when applicable. Initiates the admission process and receives payment for services.
Requirements
- High School Diploma / GED Required
- 1 year Experience in customer service. Required
- Experience in an office setting. Required
- Knowledge of patient rights and laws relative to those rights, such as HIPAA
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Knowledge of organizational structure, workflow, and operating procedures.
- Able to learn and understand basic medical terminology used in the department.
Nice To Haves
- Billing or payment processing experience.
- Experience typing or using a computer.
Responsibilities
- Receives patients, physicians, and employees to the department.
- Collects all necessary demographics, information and documentation to accurately process the individual.
- Schedules appointments, tests, procedures or lab work for the department.
- Answers department phone, answers questions or transfers the caller as appropriate.
- Is able to answer basic questions about the department's functioning.
- Assists with department administrative or clerical processes.
- Assists with department communication as needed.
- Maintains accurate records in department systems.
- Receives and processes payments for services.
- Assists with insurance processing and authorization.
- Assists with on-boarding new staff into the department.
- Communicates to department personnel to ensure staff are aware of necessary events or information.
- Assists in the billing process.
- Receives and distributes mail/packages.
- Conducts reports as requested.
- Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
