Shift Lead Registered Veterinary Technician (RVT)

Banfield Pet Hospital•Wilmington, NC

1d•Onsite

About The Position

Banfield Pet Hospital is seeking a full-time Registered Veterinary Technician Shift Lead for their Wilmington, NC location. This role offers the opportunity to work with a team of experts in the pet health care industry, making a positive impact on the lives of pets and clients. The position emphasizes utilizing veterinary knowledge, communication skills, and a passion for pets to define a clear career path for continued growth and learning. The pay range for this role is $22.19 - $32.06 per hour, with the specific rate determined by experience, skill level, abilities, education, and location.

Requirements

Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT)
Commitment beyond qualifications: bringing talents, skills, dedication, and a desire for developing alongside peers.
Passion for pets and working with others who believe preventive care is key to helping pets achieve long and healthy lives.
Adoption of Banfield's Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
Thrive on delivering outstanding client and pet experiences.

Nice To Haves

Associate’s or Bachelor’s degree from an AVMA accredited veterinary technology program.

Responsibilities

Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care and pet health needs.
Manage the routing of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, educating them about their pet's health, performing or preparing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets.
Upon approval from supervising veterinarian, perform veterinary technician appointments under the direction and supervision of a veterinarian and in compliance with state law.
Assist incoming clients by completing required documentation, entering pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per veterinarian's instructions, selling retail products, and scheduling future appointments.
Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Act as the extra eyes, ears, and hands for the veterinarian to ensure the best quality pet care and to maximize the veterinarian's productivity, and communicate with other associates to maintain the flow of patients.
Obtain relevant information and history from clients and maintain proper and complete medical charts.
Ensure the safety of pets, clients, and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile, and organized treatment areas, exam rooms, and labs.
Assist with surgery as applicable.
Train and mentor new paraprofessional associates.
Quality check medical records, go-home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients.
Utilize technical skills to the fullest, within state practice acts regarding the duties of credentialed veterinary technicians.
Conduct administrative functions as necessary.
Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients, following all Banfield protocols and practices, as well as all local, state and federal laws, focusing the team to achieve practice priorities while building our culture and brand.
Support Practice Manager in hospital labor management.
May assist Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team.
Assist Practice Manager in creating an environment where a team can deliver quality, efficient, and effective veterinary care to pets.
Provide effective communication between associates, clients, hospital leadership, and Central Team Support.
Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
Prepare the whole team on cases scheduled for the day, assist with any transfers of cases from the day before or external referrals to provide continuity of care, and triage the treatment board.
Assist Practice Manager in identifying potential “bottlenecks” and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world-class preventive care and client service.
Confer with field leadership and assist with client resolution decisions, invoice adjustments, and client experience exceptions.
Address broken equipment issues and assist in inventory management.