Registered Veterinary Technician- Clinical Liaison

The Ohio State University • Columbus, OH

1d • Onsite

About The Position

The Registered Veterinary Technician (RVT) Clinical Liaison (Administrative) role is a full-time (1.0 FTE), non-clinical position scheduled Monday through Friday, 40 hours per week, with a primary workspace located within the doctor suite. The Clinical Liaison functions as a central point of coordination and communication between clients, clinicians, students, and clinical support staff. This role is responsible for managing high volumes of incoming communication and ensuring timely, accurate, and professional responses that support efficient clinical operations and a high standard of client service. While this position does not include direct patient care responsibilities, it requires strong clinical knowledge, sound judgment, and the ability to prioritize effectively in a dynamic environment. A primary responsibility of this role is the triage and management of incoming memos and client communications. The Clinical Liaison reviews all incoming requests, assesses urgency, and prioritizes accordingly. Time-sensitive or critical concerns are addressed promptly and escalated to the appropriate clinician when needed. For non-urgent matters, the Clinical Liaison coordinates with the responsible clinician to ensure follow-up within an expected 48-hour timeframe, documenting all actions and communication clearly within the medical record or memo system. Communication with clients is conducted via phone or email as appropriate to the nature and urgency of the request, with an emphasis on clarity, professionalism, and service recovery when needed. The Clinical Liaison is also responsible for comprehensive prescription management, including processing prescription requests received from clients, clinicians, and external pharmacies. This includes ensuring all requests are complete, accurate, and compliant with hospital policies and regulatory requirements. The role requires close collaboration with clinicians to clarify or confirm prescription details when necessary, as well as meticulous documentation of all communications and actions related to prescription processing. In addition, this position is responsible for the processing and coordination of drop-off laboratory samples, including ensuring appropriate patient records are established, required documentation is completed, samples are properly handled and submitted in accordance with laboratory protocols, and charges are accurately captured. The Clinical Liaison serves as a key point of coordination to ensure timely processing and communication of results as appropriate. The successful candidate will demonstrate strong organizational skills, attention to detail, and the ability to manage competing priorities while maintaining a high level of accuracy. Excellent written and verbal communication skills are essential, along with the ability to navigate sensitive or complex client interactions with professionalism and sound judgment. The Clinical Liaison is expected to contribute to a collaborative team environment and support overall clinic efficiency through proactive communication and coordination.

Requirements

• Current Registered Veterinary Technician (RVT) licensure in the State of Ohio or eligibility for licensure.
• Prior clinical experience is required.
• Bachelor's degree or equivalent experience in Veterinary Operations.
• 2 years of relevant experience required.

Nice To Haves

• 2-4 years of relevant experience preferred.

Responsibilities

• Triage and manage incoming memos and client communications.
• Assess urgency of requests and prioritize accordingly.
• Address time-sensitive or critical concerns promptly and escalate to the appropriate clinician when needed.
• Coordinate with responsible clinicians for follow-up on non-urgent matters within an expected 48-hour timeframe.
• Document all actions and communication clearly within the medical record or memo system.
• Communicate with clients via phone or email, emphasizing clarity, professionalism, and service recovery.
• Process prescription requests from clients, clinicians, and external pharmacies.
• Ensure prescription requests are complete, accurate, and compliant with hospital policies and regulatory requirements.
• Collaborate with clinicians to clarify or confirm prescription details.
• Meticulously document all communications and actions related to prescription processing.
• Process and coordinate drop-off laboratory samples.
• Ensure appropriate patient records are established for lab samples.
• Complete required documentation for lab samples.
• Properly handle and submit samples in accordance with laboratory protocols.
• Accurately capture charges for laboratory services.
• Serve as a key point of coordination for timely processing and communication of lab results.
• Contribute to a collaborative team environment.
• Support overall clinic efficiency through proactive communication and coordination.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level