Registered Pharmacy Technician

PurposeMed•Mississauga, ON

1d•Onsite

About The Position

PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We’ve combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month. PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we’re proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA. Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment. Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming healthcare. Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Operating from Calgary, Mississauga, Toronto, and San Antonio, they provide our patients with an integrated, end-to-end healthcare experience. We are proud to be ranked #2 on Deloitte’s 2024 list of Canada’s 50 fastest-growing tech companies and recognized as one of Canada’s Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way! This is a 12-month contract, full-time opportunity. Affirming Care Pharmacy is located on the unceded and traditional territories of the peoples of the Treaty and Traditional Territory of the Mississaugas of the Credit First Nation, The Haudenosaunee Confederacy, the Huron-Wendat and Wyandot Nations. The city of Mississauga is also homeland to many global Indigenous Peoples. We are looking for a Registered Pharmacy Technician to join our incredible Affirming Care Pharmacy team in Mississauga, ON. Reporting to our Pharmacy Manager, the Registered Pharmacy Technician will be responsible for preparing, filling, dispensing, shipping and checking prescription medications to our patients. If you are looking for the opportunity to join a rapidly growing company, we highly encourage you to apply!

Requirements

A license as a Registered Pharmacy Technician (in good standing) with the Ontario College of Pharmacists
The ability to work Monday through Friday, with the potential for evening and weekend shifts
Knowledge and efficiency of all aspects of pharmacy software (data entry, billing, report generating, and troubleshooting)
A positive attitude, a strong sense of urgency and a team player mentality
Experience performing a variety of tasks daily in a fast-paced work environment
The ability to set priorities and manage time effectively, and is detail oriented
Active listening and strong communication skills (written and verbal)

Nice To Haves

Experience working in community/mail-order pharmacies
Experience working with Kroll
Knowledge of provincial/federal benefits programs
Knowledge and experience working with patient support programs
The ability to communicate with patients in Spanish, Portuguese, or Mandarin, both written and verbally

Responsibilities

Providing exceptional customer service to patients
Assisting patients across various communication platforms: phone, email, SMS and secure messaging
Navigating insurance challenges with patients and proactively identifying solutions
Creating and maintaining spreadsheets to track and monitor patient records
Executing the end-to-end prescription process: preparing, filling, labelling, dispensing, packaging and shipping
Verifying prescription information is complete and accurate
Ensuring accuracy and safety by performing final checks on new and refill prescriptions, confirming each step in the dispensing process has been completed correctly
Maintaining an efficient, safe and tidy dispensary
Managing a high volume of inbound and outbound calls, creating and updating patient profiles and maintaining internal pharmacy databases
Assisting with inventory management: performing inventory audits, managing packaging and pharmacy supplies, and coordinating medication orders with the Pharmacist
Ensuring every request is processed accurately and as per the Board of Pharmacy regulations
Collaborating with the Affirming Care team and telehealth partners

Benefits

liability insurance
reimbursement of licensing fees
20 vacation days
Annual winter break closure
Comprehensive medical, dental, and vision care from your first day of work—we cover 100% of your premiums, with coverage available for dependents
8 health/sick days
Extended mental health coverage
$20,000 of lifetime coverage for gender-affirming care and procedures (Canada)
$500 learning fund to use towards courses and other professional development
People Potential program