Registered Pharmacy Technician Fulfillment Supervisor

Neovance•Memphis, TN

13d•Onsite

About The Position

At Neovance, we're transforming the patient experience by driving better outcomes through compassion, innovation, and operational excellence. With more than 30 years of experience partnering with the biopharmaceutical industry, we deliver agile, technology-enabled patient access solutions that help people start and stay on therapy. Our expertise spans HUB services, patient assistance programs, field reimbursement, nursing, and non-commercial specialty pharmacy — each designed to remove barriers to care and ensure patients receive the therapies they need, when they need them. Today we support more than 2.5 million patients across 100+ brands in more than 25 therapeutic areas. Guided by our values of Agility, Integrity, Tenacity, Unity, and Quality , we work as one Neovance team to optimize access, enhance adherence, and make a meaningful impact — one patient at a time.

Requirements

Tennessee Board of Pharmacy Registered Pharmacy Technician license
National Pharmacy Technician Certification (CPhT)
High School Diploma or equivalent education
At least 5 years of pharmacy technician experience, preferably in fulfillment or high-volume environments
At least two years of experience in a lead or supervisor role in a similar environment

Nice To Haves

Bachelor’s degree
Exceptional organizational and time management skills
Strong leadership and communication abilities
Proficiency with computer systems and pharmacy software
Spanish language fluency

Responsibilities

Manage daily operations – Oversee technician schedules, workflow assignments, overtime authorization, and time-off approvals to meet client processing requirements.
Ensure quality and compliance – Verify technicians complete daily tasks according to program requirements, pharmacy SOPs, and procedural guidelines while monitoring efficiency and accuracy.
Resolve operational issues – Review fulfillment processing deficiencies, submit IT service tickets, and identify staffing needs and process improvements.
Develop team performance – Deliver regular coaching, conduct performance reviews, and manage performance improvement plans.
Ensure team readiness – Participate in interviews, onboard new team members, monitor training completion, and maintain competency records for compliance.
Drive continuous improvement – Participate in pharmacy quality initiatives and assist with developing, updating, and reviewing operational procedures.
Handle escalations – Serve as primary contact for customer service issues, complete order reviews and data analysis requests from program managers and pharmacists and professionally resolve concerns.
Track performance metrics – Partner with leadership to monitor and achieve program goals and operational targets.
Oversee inventory management – Ensure proper handling and management of inventory by the fulfillment team.