Registered Nurse (PACT)

Veterans Health Administration • Billings, MT

1d • Onsite

About The Position

The Patient Aligned Care Team (PACT) Registered Nurse Care Manager (RNCM) in Outpatient Primary Care coordinates care focused on patient education, self-management, and customer satisfaction. The RNCM is a key team member providing comprehensive, coordinated nursing care to panels of patients. The role leads proactive, patient-centered care using nursing expertise, evidence-based guidelines, and standardized nursing protocols to improve outcomes within the immediate PACT and beyond.

The RNCM coordinates care for a designated patient panel, emphasizing health promotion, chronic care management, patient self-management support, and overall wellness. The nurse collaborates with PACT members, the extended care support team, and external services to develop and implement holistic, patient-driven care, facilitate transitions, and ensure timely, coordinated access to health care resources. The role also provides patient and family education and advocates for patients' needs, promoting continuity and quality of care tailored to individual goals and needs.

The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework is not available, and the position is not virtual. Relocation and recruitment incentives and permanent change of station are not authorized. The position is in the Excepted Service and does not confer competitive status.

Requirements

• Proficiency in basic written and spoken English.
• Graduation from an appropriately accredited school of professional nursing, or qualifying equivalent education as described in the announcement.
• Current, full, active, and unrestricted registration as a graduate professional nurse in a U.S. State, Territory, or Commonwealth, or the District of Columbia; the announcement describes a temporary Graduate Nurse Technician exception for eligible candidates pursuing licensure.
• Meet the education, experience, and dimension criteria applicable to the assigned Nurse grade and level.
• Pass a pre-employment physical evaluation or examination.
• Meet U.S. citizenship requirements; non-citizens may be appointed only when qualified citizens cannot be recruited in accordance with VA policy.
• Applicants tentatively selected for a testing-designated position must submit to urinalysis for illegal drug screening; refusal results in denial of employment.
• Register for Selective Service if applicable to males born after December 31, 1959.
• Complete background/security investigation, online onboarding, identification verification, and all application requirements listed in the announcement.
• Participate in the seasonal influenza vaccination program.
• May be required to serve a probationary period.
• Physical ability to perform duties involving standing, walking, stooping, bending, reaching, lifting, turning, patient restraint and repositioning, transfers and transport, and other physical tasks described in the announcement.

Nice To Haves

• One year of Primary Care or Med/Surg experience, or equivalent.

Responsibilities

• Provide comprehensive, coordinated nursing care to panels of patients as a key PACT team member.
• Lead proactive, patient-centered care using nursing expertise, evidence-based guidelines, and standardized nursing protocols to improve outcomes.
• Coordinate care for a designated panel of patients, emphasizing health promotion, chronic care management, self-management support, and wellness.
• Collaborate with PACT members, the extended care support team, and external services to develop and implement holistic, patient-driven care.
• Facilitate care transitions and ensure timely, coordinated access to health care resources.
• Educate patients and families and advocate for patients' needs to enhance outcomes and wellness.
• Promote a collaborative team approach, continuity, and quality of care tailored to individual patient goals and needs.

Benefits

• Competitive salary, regular salary increases, and potential performance awards.
• 50 days of paid time off per year: 26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Traditional federal pension with five-year vesting.
• Federal 401(k) with up to 5% in contributions by VA.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree