Registered Nurse- Case Management

Veterans Health Administration • Phoenix, AZ

3d

About The Position

The Registered Nurse (RN) Case Manager demonstrates proficiency through conscious, deliberate planning and self-directed goal setting for complex client situations. The RN assesses, plans, implements, and evaluates care using age-specific components and coordinates care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. The RN follows established procedures, policies, and guidelines.

The Case Management RN provides competent, evidence-based care and patient management, care coordination, and discharge/disposition planning in inpatient and outpatient settings. The RN helps Veterans, family members, and caregivers identify appropriate options and services for complex health care needs, including acute, chronic, multiple, complex, catastrophic, or life-threatening illnesses, combat stress, traumatic brain injury residuals, community adjustment, addictions, and other health problems. The role coordinates care with multiple providers across levels and sites of care and addresses patients’ and families’ or caregivers’ psychosocial, nursing, and medical needs through interdisciplinary patient care management. The RN evaluates care and outcomes to support timely and appropriate services.

The RN integrates knowledge, skills, abilities, and judgment; manages competing priorities; and demonstrates sound decision-making, deliberate planning, and critical thinking. The role may assist in directing nursing education, orientation, competency activities, quality improvement, and outcomes utilization, validates understanding of the rationale for care processes and decisions, and questions clinical practices to support evidence-based care. The position is accountable to the Associate Director of Patient Care Services (ADPCS) and assigned rating and approving supervisors.

Requirements

• Proficiency in basic written and spoken English.
• Graduation from an appropriately accredited school of professional nursing, or qualifying education under the specified VA provisions for bridge-program or foreign-school graduates.
• Current, full, active, and unrestricted professional nurse registration in a U.S. state, territory, commonwealth, or the District of Columbia; a temporary Graduate Nurse Technician appointment may be available to eligible candidates pursuing licensure.
• Education and professional nursing experience must meet the applicable Nurse grade and level requirements.
• Ability to demonstrate nursing practice, decision-making, deliberate planning, and critical thinking in managing complex situations.
• U.S. citizenship, except where non-citizens may be appointed under VA policy when qualified citizens cannot be recruited.
• Must pass a pre-employment physical evaluation and, if tentatively selected for a testing-designated position, urinalysis screening.
• Must participate in the seasonal influenza vaccination program and may be required to complete a probationary period.
• Must meet the applicable background/security investigation, onboarding, identification, Selective Service, and application requirements.

Nice To Haves

• Two to three years of acute care, hospital bedside, or primary care clinical nursing experience before transitioning into case management.
• One year of prior RN case management, utilization review, or discharge planning experience.
• CCM (Certified Case Manager), ACM, or ACM-RN (Accredited Case Manager) certification.
• Proficiency with electronic health records.

Responsibilities

• Assess, plan, implement, and evaluate patient care using age-specific components.
• Coordinate patient care, education, self-management, and services throughout the continuum of care.
• Provide patient management, care coordination, and discharge/disposition planning in inpatient and outpatient settings.
• Assist Veterans, family members, and caregivers in identifying appropriate options and services for complex health care needs.
• Coordinate care with multiple providers across levels and sites of care.
• Address psychosocial, nursing, and medical needs of patients and their families or caregivers through interdisciplinary care management.
• Evaluate care and outcomes to support timely and appropriate service provision.
• Assist in directing nursing education, orientation, and competency activities.
• Contribute to quality improvement and outcomes utilization.
• Validate understanding of the rationale for care processes and decisions and question clinical practices to support evidence-based care.
• Manage competing priorities and use critical thinking and deliberate planning in complex situations.

Benefits

• 50 days of paid time off per year, including 26 days of annual leave, 13 days of sick leave, and 11 paid Federal holidays.
• Traditional federal pension with five-year vesting.
• Federal 401(k) with up to 5% in contributions by VA.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.
• Competitive salary, regular salary increases, and potential performance awards.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree