Registered Nurse

Family First Health•York, PA

1d•Onsite

About The Position

At Family First Health, our passion and culture is what sets us apart and creates a lasting impression in the community we serve. A role with us is more than just a job. As a Clinical Triage Registered Nurse at Family First Health, you are the heart of patient care. When respect, integrity, teamwork, and excellence guide your quality of care, you will be empowered to make an influential difference in the lives of all our patients. We are committed to helping Registered Nurses like you deepen your expertise and achieve your goals while still performing excellent patient care. Join us and be a part of a team that strives for both quality care and strong patient engagement for our patients and their families.

Requirements

Graduate of an accredited nursing program.
Current, unrestricted Pennsylvania Registered Nurse (RN) license and/or applicable multistate (compact) RN privilege, maintained in good standing.
Minimum of two years of clinical experience as a Registered Nurse.
Current BLS certification.
Naloxone training/certificate of completion as required by FFH.
Knowledge of computer software applications (Microsoft Office Applications, others)
Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary to perform essential job functions
Excellent customer service skills
Skill in operating office equipment
Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
Ability to set positive examples for team members through exceptional work performance including adherence to company policies and processes.
Ability to work independently and within a multidisciplinary team
Ability to work in, and respond appropriately to a demanding environment including crisis situations
Ability to appropriately handle sensitive and confidential information
Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
Ability to work efficiently and accurately with strong attention to detail
Ability to sort and file materials correctly by alphabetic or numeric systems
Ability to establish and effective working relationships with patients, employees, volunteers, and the public
Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
Ability to adhere to all Family First Health’s policies, processes, and procedures, especially, Code of Conduct, Workplace Conduct, and the Remote/Telework Policy if indicated eligible to work remotely or telework.
Ability to articulate and advocate Family First Health’s mission and values

Nice To Haves

Bachelor of Science in Nursing (BSN).
Ambulatory and/or primary care nursing experience.
Previous telephone and/or clinical triage experience.
Previous Epic electronic health record experience.

Responsibilities

Provides clinical triage for patients presenting with acute, new, worsening, or time-sensitive symptoms, including walk-in patients and patients contacting the practice for clinical guidance
Utilizes clinical judgment, established protocols, standing orders, and evidence-based guidelines to determine the appropriate level and urgency of care.
Identifies patients requiring immediate intervention and initiates appropriate emergency response procedures, including activation of emergency medical services when indicated.
Reinforces provider-established plans of care and ensures patients understand follow-up instructions and parameters for seeking additional care.
Documents patient assessments, interventions, communications, education, and disposition accurately and timely in the electronic health record.
Maintains complete and accurate clinical documentation consistent with organizational standards and regulatory requirements.
Uses appropriate clinical escalation processes when patient needs exceed the RN's scope of practice or require provider intervention.
Maintains current knowledge of clinical standards, evidence-based practices, organizational policies, and applicable nursing regulations.
Maintains patient confidentiality and complies with applicable privacy, regulatory, professional, and organizational requirements.
Serves as the primary clinical resource for patients presenting to the practice without a scheduled appointment who require clinical assessment or assistance.
Performs timely assessment of walk-in patients to determine the urgency of the patient's condition and the most appropriate next step in care.
Supports safe and efficient patient flow while maintaining appropriate clinical prioritization and patient safety.
Provides clinical support to physicians and APPs to promote safe, efficient, and coordinated patient care.
Communicates relevant assessment findings and clinical information to providers in a timely, concise, and organized manner.
Serves as a clinical resource to medical assistants, LPNs, and other members of the care team.
Collaborates with the interdisciplinary care team to address patient needs and promote continuity of care.
Reviews and follows up on clinical information, including diagnostic results and other patient-related information, in accordance with established workflows and provider direction.
Identifies barriers to care and works collaboratively with the care team to facilitate appropriate resources and follow-up.
Monitors patients requiring ongoing clinical follow-up and communicates changes or concerns to the appropriate provider.
Promotes a culture of patient safety through appropriate assessment, clinical escalation, communication, and adherence to established protocols.
Recognizes potential patient safety concerns and takes timely action to mitigate risk.
Participates in quality improvement, patient safety, and clinical process improvement initiatives.
Identifies opportunities to improve triage, access, patient flow, care coordination, and clinical workflows.
Participates in the development, implementation, and evaluation of clinical workflows, protocols, and practice standards as appropriate.