Registered Nurse Virtual Care

AdventHealth•Orlando, FL

1d•Remote

About The Position

Responsible for coordinating care, educating clients, and providing protocol-driven interventions within the scope of practice to influence clinical and whole health outcomes. This position involves a collaborative approach to delivering and coordinating healthcare services to a defined population across the continuum. This role includes virtual assessment of healthcare needs, collaboration and coordination with healthcare providers, and development of a care plan with accurate documentation. In addition, this position provides exceptional customer service, anticipates and meets consumer needs, and treats all consumers and colleagues with dignity and respect. Additionally, this role works collaboratively with colleagues to achieve quality and performance standards. Responsibilities for this role include maintaining a working knowledge of service offerings, workflows, and necessary technologies. Provides courteous responses and excellent customer service when fielding inquiries from consumers, clinic staff, physicians, colleagues, and leaders. Actively works with staff and supervisors to achieve established performance metric standards. Maintains knowledge of services and AdventHealth offerings to properly direct inquiries when outside of service’s scope. Demonstrates excellent customer-care skills and provides virtual clinical care within the nursing scope of practice. Utilizes critical thinking skills and decisive judgment to provide triage to symptomatic consumers in accordance with scope of practice. Elicits questions, concerns, and information from callers to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop patient care plans and follow-up. Provides professional advice, education, and options based on assessment, established algorithm/protocol, and clinical judgment; escalates interactions to emergency response services when appropriate. Provides referrals to healthcare providers and community resources when appropriate; assists with follow-up or appointment scheduling when needed. Utilizes proper escalations when issues arise. Adheres to all established workflows, scripting, and department greetings. Documents all interactions and consistently updates consumer records in the relevant technology system(s). Other duties as assigned.

Requirements

Personal commitment to the mission and values of AdventHealth
Strong attention to detail and ability to take initiative to resolve inquiries and issues
Demonstrated personal commitment to promoting and providing excelled customer service
Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues
Exhibits desire to continuously learn, improve service delivery, and work in a team environment
Ability to listen and document notes simultaneously
Maintains high energy and positive attitude
Adapts quickly to change and balances multiple priorities in a fast-paced environment
Demonstrates regular, consistent and punctual attendance
Effective communicator in English, both orally and in writing
Ability to type at a speed of 45 words per minute, at minimum
Proficiency in Microsoft Suite programs and Adobe
Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems
Associate's of Nursing
2+ Clinical nursing experience
Registered Nurse (RN)
Basic Life Support (BLS)

Nice To Haves

Bilingual in English/Spanish
Bachelor's of Nursing
1+ virtual care monitoring or care experience

Responsibilities

Maintaining a working knowledge of service offerings, workflows, and necessary technologies.
Provides courteous responses and excellent customer service when fielding inquiries from consumers, clinic staff, physicians, colleagues, and leaders.
Actively works with staff and supervisors to achieve established performance metric standards.
Maintains knowledge of services and AdventHealth offerings to properly direct inquiries when outside of service’s scope.
Demonstrates excellent customer-care skills and provides virtual clinical care within the nursing scope of practice.
Utilizes critical thinking skills and decisive judgment to provide triage to symptomatic consumers in accordance with scope of practice.
Elicits questions, concerns, and information from callers to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop patient care plans and follow-up.
Provides professional advice, education, and options based on assessment, established algorithm/protocol, and clinical judgment; escalates interactions to emergency response services when appropriate.
Provides referrals to healthcare providers and community resources when appropriate; assists with follow-up or appointment scheduling when needed.
Utilizes proper escalations when issues arise.
Adheres to all established workflows, scripting, and department greetings.
Documents all interactions and consistently updates consumer records in the relevant technology system(s).
Other duties as assigned.