Registered Nurse, Remote Telehealth, ER, Emergency Triage, Weekends

ChenMed•Richmond, VA

10d•Remote

About The Position

The Registered Nurse, Telehealth is responsible for providing telephonic triage directional patient care advice for general and specific illnesses, health related issues, client counseling, patient advocacy, health education and referral and resource management to ChenMed patients and their families. The incumbent in this role provides remote clinical advice and assessments within license and as possible given the technology and medium. He/She collaborates with primary caregivers and others on the interdisciplinary care plan team to provide a team approach of care. The schedule for this position is each week as follows: Tuesday 1630-2130 Wednesday 16330-2230 Thursday 1630-2130 Saturday 0800-2000 Sunday 0800-2000.

Requirements

Associate Degree in Nursing required
Nurse Licensure Compact multistate license required
Michigan and Illinois Nurse Licensure required within 90 days of hire, ability to obtain additional licenses as requested by the organization within 90 days of hire
Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required
Minimum of 3 years acute clinical nursing work experience working in emergency services, urgent care, or geriatric care required
Must reside within the Continental United states within a state where company is established as a legal entity
Advanced-level business acuity
In-depth knowledge and understanding of general/core Nursing-related functions, practices, processes, procedures, techniques and methods
Broad nursing knowledge and understanding
Ability and willingness to provide extraordinary customer service and professionalism to all customers
Maintains current nursing knowledge and competency to stays abreast of budding nursing trends and best practices
Excellent written and verbal communication skills through a variety of formats, tools and technologies
Capable of building trust and professional relationships to deliver VIP care across the continuum
Ability to demonstrate excellent clinical judgement
Ability to problem solve
Ability to prioritize and work under pressure
Ability to provide constructive feedback
Ability to effectively collaborate with physicians, patients, family members, colleagues and other team members in a courteous and professional manner
Ability to effectively collaborate with a multidisciplinary team
Proficient skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position
Ability and willingness to travel locally, within South Florida, to attend meetings and trainings up to 10% of the time; flexible and available to cover after-hours and to work weekends as needed
Spoken and written fluency in English

Nice To Haves

Bachelor’s Degree in Nursing preferred
Minimum of 1 year virtual care experience highly preferred
bilingual (Spanish/Creole) a plus

Responsibilities

Connects with patients via phone or video call.
Interviews and questions patients to collect health history and uses a computer system to record and store comprehensive and focused data relating to the health needs of patients and families.
Provides health assessment and treatment solutions, monitors patient health and at-home care, aids in emergency scenarios and promotes patient wellness.
Based on the technology available, monitors a patient’s oxygen levels, heart rate, respiration, blood glucose and other assessment measures.
With the help of video chatting, identifies patient’s symptoms and conditions.
Analyzes data to determine the appropriate health maintenance and identify appropriate outcome for the patient and family.
Collaborates with on-call PCP as needed to support expected clinical outcomes.
Implements the appropriate protocol to attain the expected outcome.
Evaluates and documents progress toward the anticipated outcome.
Assists in ensuring achievement of optimal patient outcomes through use of Telemedicine.
Documents interventions in readable, understandable language.
Aids in enhancing the quality and effectiveness of the organization’s telehealth practices and professional nursing practice through successful utilization and improvement of outcomes that demonstrate program effectiveness.
Utilizes appropriate resources to plan and provide services that are safe, effective and fiscally responsible.
Performs other duties as assigned and modified at manager’s discretion.