Registered Nurse Supervisor

Interfaith Community Services INC•Escondido, CA

1d•Onsite

About The Position

Interfaith Community Services is North County's largest social services agency, dedicated to empowering individuals experiencing homelessness, hunger, and poverty towards self-sufficiency since 1979. The organization impacts over 20,000 community members annually through a variety of programs including basic needs support, social services, shelter, employment development, senior services, veterans programs, and addiction recovery. With a network of over 250 faith communities, 1,700 volunteers, and a staff of over 275, Interfaith provides a safe haven and a pathway to self-sufficiency. This role is for a Registered Nurse Supervisor who is passionate about making a difference in a service-driven environment.

Requirements

Bachelor of Science in Nursing, required
An Active CA Registered Nurse License, required
Two-Five years of clinical nursing experience, required
Two-Five years of experience working in a Social Services, nonprofit, community health or residential care setting, required
Two-Five years of experience in a supervisory role or a role with increasing responsibility in behavioral health, homeless services, or medical respite, required
Strong clinical assessment and patient care skills
Strong clinical judgment and ability to manage high-acuity cases.
Ability to apply methods and techniques of professional nursing
Requires knowledge and support of “Housing First” philosophy and strategies, as well as low-barrier shelters model
Strong working knowledge of the grants and contracts
Knowledge of all guidelines and regulations in the Americans with Disability Act
Ability to establish and maintain professional boundaries with clients
Ability to identify problems, and research and recommend resolutions
Ability to react calmly to emergency situations
Excellent communication skills, particularly listening, mediation, and writing skills
Possess strong organizational skills with ability to meet a demanding workload
Creative thinker/adaptive personality
Sensitivity to cultural and socioeconomic characteristics of population served
Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
Ability to manage multiple priorities in fast-paced environments.
Ability to work independently and as part of a multidisciplinary team.
Working knowledge and skills in mental health, co-occurring disorders, substance abuse treatment models, and crisis intervention
Demonstrated experience managing multiple staff, and working with a collaborative team to drive successful projects to completion
Working Knowledge of MS Office (Word, Excel, and Outlook)
Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
Work with spirit of teamwork, cooperation and a sense of urgency
Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
Ability to work on tasks in an efficient, thorough, and prioritized manner
Ability to work quickly, accurately and independently
Ability to anticipate needs, prioritize work and solve problems
Knowledge of community and social service agencies
Knowledge of adult development
Must have excellent written and verbal communication skills
Must be highly organized and demonstrate attention to detail
Must be able to perform work in an office setting
May be subjected to adverse conditions, including contact from hostile people
Potential exposure to contagious diseases, hazardous chemicals, and other hazardous fluids
Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel on a frequent basis
Occasionally lifts, carries and balances objects weighing up to 30 pounds
Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies
Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking
Occasionally is required to perform the safe operation of office equipment and machines, and recognize and abate safety hazards within the workplace

Nice To Haves

Experience working with people experiencing homelessness, severely mentally ill, medically fragile and substance use and population, preferred
Basic Life Support (BLS) for healthcare providers (American Heart Association preferred) to be completed within three (3) months of hire
Bilingual (Spanish/English), preferred

Responsibilities

Provide direct supervision, leadership, and clinical oversight to nursing staff, including Licensed Vocational Nurses and Certified Nursing Assistants.
Screen referrals and coordinate intakes from inquiries received from the Veterans Affairs (VA) Medical Center, local contracted hospitals, Medi-Cal Managed Care Plans and other partnering agencies.
Determine whether referred individuals are medically and psychiatrically stable for safe on-site admission, including evaluation of neurological status and level of consciousness.
Plan, prioritize, and assign general healthcare tasks to clinical support team members to ensure effective workflow and quality care delivery.
Support staff in managing high-acuity cases, crisis situations, and complex client needs.
Assist in creating, implementing, and maintaining nursing policies and procedures to foster a structured, compliant, and positive work environment.
Manage medication support processes; ensure clear communication with the nursing and program inter-disciplinary team members to prevent medication related errors.
Serve as a primary point of communication between clients, nursing staff, and medical providers to ensure coordinated care.
Oversee client admissions, care progression, and discharge processes to ensure safe and appropriate transitions.
Provide ongoing education to staff by maintaining knowledge of current trends and best practices in nursing within a recuperative care/medical respite setting.
Encourage adherence to the highest standards of client care, safety, and professional practice.
Monitor, evaluate, and support staff performance through regular coaching, feedback, and formal performance reviews.
Assist in recruitment, onboarding, training, and retention of nursing staff.
Ensure staff compliance with clinical protocols, regulatory standards, and organizational policies, including HIPAA requirements.
Maintain oversight of client and employee records to ensure accuracy, confidentiality, and quality standards.
Facilitate team communication, lead or participate in case reviews, and contribute to multidisciplinary team meetings.
Identify training needs and coordinate ongoing staff development opportunities.
Address performance concerns in collaboration with the Program Manager, including documentation and corrective action as needed.
Provide guidance to newly licensed RNs, LVNs, CNAs, staff, interns, and volunteers.
Assist with training and educate staff and clients on medical-related topics.
Participate in quality improvement initiatives and collect client care metrics for process improvement measures to promote optimal client care.
Maintain accurate, timely, and confidential documentation in compliance with agency and regulatory standards.
Complete assigned trainings and policies in a timely manner.
Perform other duties as assigned.
Provide daily supervision of tasks as well as direction and Interfaith leadership to the team.
Recommend hiring and firing decisions, conduct corrective action as needed, conduct performance evaluations, and identify and promote professional development opportunities.
Identify areas where volunteers are needed and work with the Lead Volunteer Coordinator in recruiting new volunteers to help further their capacity to serve clients.