About The Position

Serves as the point of contact for those affected by cancer both in person but primarily via phone through the call center. Performs needs assessment of all clients, addresses clinical concerns, provides education, triages, makes referrals to appropriate resources and services, assists with access to care, enhances patient experience, improves care coordination, and has ongoing follow-up and support as needed. Utilizes local, regional and national resources while collaborating with all of the Avera Cancer Institute locations. Maintains contact with referring agencies and related people and with community resources used for referral.

Requirements

  • The individual must be able to work the hours specified.
  • Visual acuity adequate to perform position duties
  • Ability to communicate effectively with others
  • Ability to hear, understand and distinguish speech and other sounds
  • Registered Nurse (RN) - Board of Nursing
  • An active license in the state of practice Upon Hire

Nice To Haves

  • Oncology-related experience
  • 1-3 years Experience working in a clinical environment

Responsibilities

  • Assists clients in eliminating barriers to timely, quality care through all phases of health care including prevention, detection, diagnosis, treatment, and survivorship with particular focus on disparate populations.
  • Completes needs assessment of all clients and documents within database and electronic medical record as appropriate and effectively provides oncology nurse triage based on AAACN model of the nursing process including assessment, analyzing and planning, implementation and evaluation.
  • Makes referrals to appropriate resources and services and documents within database and electronic medical record as appropriate.
  • Provides ongoing support and follow-up per outlined protocols and documents within database and electronic medical record as appropriate.
  • Provides education and educational resources to those affected by cancer, including assisting in clients making informed decisions, with documentation in database as well as in electronic medical record as appropriate.
  • Appropriately refers mental health and emotional support needs to social work navigator or back to community or health system mental health professional.
  • Assists leader in planning, development, implementation and evaluation of goals and objectives.
  • Assists leader with data collection, analysis and reporting.
  • Achieves and maintains a current knowledge base regarding local, regional and national resources while ensuring electronic database of resources remains up to date including working collaboratively with the American Cancer Society and other organizations that provide support to cancer patients.
  • Works collaboratively with all Avera Cancer Institute staff and providers as well as other staff and providers throughout the Avera system to provide coordinated services which facilitate continuity of care for the patient and their families.

Benefits

  • The pay range for this position is listed below. Actual pay rate dependent upon experience. $27.75 - $41.25
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