Registered Nurse (RN) Physician Practice - Licensed Practical Nurse (LPN) - Certified Medical Assistant (CMA) - Primary Care

Roper St. Francis Healthcare•Charleston, SC

21h•Onsite

About The Position

This position involves providing patient care within Roper St. Francis Health Care sites, as assigned, utilizing approved protocols. Key responsibilities include facilitating timely communication of clinical advice to patients electronically or by phone, ensuring all necessary medical records are available to care teams and providers prior to patient visits, and coordinating with team members for exceptional patient service. Training on the Electronic Health Record (EHR) system will be provided. The role encompasses duties for Registered Nurses (RN), Licensed Practical Nurses (LPN), and Certified Medical Assistants (CMA) within a primary care setting.

Requirements

Graduate of an accredited nursing school.
One to two years RN experience, preferable.
Currently licensed as a Registered Nurse in the State of South Carolina or holds a current compact/multi-state license as a Registered Nurse in a recognized NCSBN Compact State and is not a permanent resident of SC.
Must have a current American Heart Association BLS for Healthcare Provider Card.
Requires the ability to use clinical equipment including EKG machine, spirometer, Hemocue, Pulse Oxymeter.
Must have basic knowledge of medication policy and procedure and effectively utilize assessment skills for triage and patient care.
Must be able to assist physician with outpatient office procedures.
Strong patient-centered focus.
Effective verbal and written communication skills.
Ability to establish and maintain effective working relationships with patients, employees and the public.
Ability to organize and manage competing priorities.
Ability to problem solve and show good judgment.
Graduate of an accredited school of practical nursing.
None required (for LPN experience).
Currently licensed as an LPN in the state of South Carolina or hold a current compact/multi-state license as a Licensed Practical Nurse in a recognized NCSBN Compact State and is not a permanent resident of SC.
Knowledge of organizational policies and procedures to provide patient care.
Knowledge of common safety hazards and precautions to establish a safe work environment.
Skill in preparing and maintaining records.
Skill in establishing and maintaining effective working relationships.
Ability to communicate clearly.
Active Medical Assisting certification from one of the following (required): Certified Medical Assistant (CMA); American Association of Medical Assisting Registered Medical Assistant (RMA); American Medical Technologists Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA) Nationally Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT) Nationally Registered Certified Medical Assistant (NRCMA); National Association for Health Professionals (NAHP) (not accepted in the state of South Carolina)
If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina)
BLS Basic Life Support, American Heart Association (required at hire for Roper St Francis Healthcare locations; preferred at hire, required prior to independent patient care at BSMH)
High School/GED (required)
In South Carolina (completion of one of the below is required) An accredited Medical assistant post-secondary education program A Career and technical education health sciences program approved by the South Carolina Department of Education A medical assisting program provided by a branch of the United States military A Medical assisting United States Department of Labor approved Registered Apprenticeship program A Training program that is delivered, in whole or in part, by a health care employer that aligns to a nationally accredited certification exam
Record patients' medical history, vital statistics, or information such as test results in medical records.
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Prepare and administer medications as directed by a physician.
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
Provide authorized prescription and drug refill information for pharmacies as directed by provider.
Explain treatment procedures, medications, diets, or physicians' instructions to patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform routine laboratory tests and sample analyses.
Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Successfully completes skills or competency checklists to be able to help physicians examine and treat patients, performing such tasks as handing them instruments, giving injections, removing sutures, changing dressings on wounds.
Strong oral and written communication skills
Ability to collaboratively work with patients, families, and teams within a high-volume environment.
Medical terminology
Attention to detail
Ability to multitask
Ability to use standard office equipment (i.e. computer, copier, phone, fax machine)

Nice To Haves

Completion of an accredited Medical Assistant post-secondary education program (preferred in all states except South Carolina)
Completion of externship or clinical lab training (preferred)
1 year of recent Medical Assisting experience (preferred)

Responsibilities

Provides patient care at Roper St. Francis Health Care sites, as assigned, using approved protocols.
Facilitate the timely communication of clinical advice to patients electronically or by phone as directed by practice providers.
Ensure all needed medical records are available to care teams and providers prior to patient’s office visit.
Coordinate with other team members to provide exceptional patient service.
Provide nursing care for physician practice patients following established standards and practices in accordance with the South Carolina Nurse Practice Act.
Apply knowledge of patient care tasks and techniques to provide nursing care.
Provide patient care in outpatient physician practice under the direction of the practicing MD, APP or RN.
Responsible for staging patients in preparation to see providers.
Update all patient medications in the medication history at each visit.
Perform patient related tasks as directed by practice providers.
The RN will receive training on the Electronic Health Record system (EHR).
The LPN should be proficient with HPP (the practice management software) and eClinical Works (the EHR).
Under the direction of the provider, the Medical Assistant contributes to the completion of the patient’s chief complaint (including, but not limited, to respirations, blood pressure, pulse oximetry, height, weight, and temperature), documents patient/family needs, participates in planning and implementing care for patients, and administers ordered medications (oral, injection, topically, etc.) within the Medical Assisting scope and state guidelines.
Identifies significant changes in patient condition through data collection and reports them to the provider.
Troubleshoots issues and escalate problems to provider, direct supervisor, or appropriate internal resource.
Demonstrates standards of excellence in care in all interactions, for both internal and external customers.
Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
Show patients to examination rooms and prepare them for the physician.
Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.
Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit.
Documents in electronic medical records (EMR) accurately and appropriately.
Manages in basket messages in the electronic health record (EHR) under the Provider’s verbatim instructions.
May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out).
Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.
Other duties include, but not limited to, ordering supplies appropriately, tracking referrals, labs and diagnostic tests, disposing of contaminated supplies, etc.

Benefits

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, and short- and long-term disability
Tuition assistance, professional development and continuing education support

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