Registered Nurse RN Patient Navigator Neurology Clinic

Banner Health•Phoenix, AZ

1d•Onsite

About The Position

The Registered Nurse (RN) Patient Navigator will provide inpatient and outpatient complex care coordination and oversight to ensure safe and appropriate care is provided to the Neurology clinic patient populations. This role aims to improve patient care, patient satisfaction, and throughput by serving as the primary point of contact for patients and caregivers. Responsibilities include extensive patient teaching, monitoring patient progress and plan of care adherence, managing acute calls and needs, symptom management of advanced therapies, and intervening as necessary as a patient advocate and educator. The navigator will coordinate complex care with patient specialists and primary providers to ensure optimal outcomes, and will assess, address, remove, and prevent barriers to care. This specialized nurse provides nursing support and coordinates complex care with patient specialists, primary providers, and resources. University Medical Center Phoenix is a nationally recognized academic medical center focused on coordinated clinical care, expanded research activities, and nurturing future medical professionals. Our commitment to nursing excellence has earned us Magnet™ recognition. The Phoenix campus has over 730 licensed beds, unique specialty units, and is a hub for medical discoveries through our collaboration with the University of Arizona College of Medicine - Phoenix. The campus also includes fully integrated multi-specialty and sub-specialty clinics across the Phoenix metropolitan area.

Requirements

Must possess knowledge as normally obtained through the completion of a Bachelor's degree in nursing or related field.
Requires a current RN license in the state of practice.
BLS certification required.
Requires a proficiency level typically achieved with 5 years clinical experience.
Requires excellent organizational skills and clinical knowledge regarding specialty care services, as well as care coordination of services, legal and financial aspects of diagnostic services and health services in specialty area.
Requires effective communication and writing skills, good time management skills and knowledge of word processing and database software applications.
Requires the ability to teach both clinical and non-clinical personnel regarding care and diagnostics services.
Also requires a good understanding of process improvement.

Nice To Haves

Current certification in specialty area preferred.
Prior Case Management experience preferred.
Additional related education and/or experience preferred.

Responsibilities

Assesses the patient’s plan of care and develops, implements, monitors and documents the utilization of resources and progress of the patient through their care, facilitating options and services to meet the patient’s health care needs.
Evaluates the medical necessity and appropriateness of care, optimizing patient outcomes. Serves as a liaison for referring physicians and assists with scheduling initial tests and consultations.
Assists the patient/family through diagnostic services, treatment and care. Coordinates disease care using an interdisciplinary holistic approach, making appropriate referrals and consultations in coordination with physicians and providers.
Ensures that the patient and family understand the diagnostic processes, care strategy and recommended actions, and are provided with appropriate information in coordination with physician and health care providers. Responds to patient requests for information regarding the disease process, expected side effects and community resources.
Evaluates patient’s functional abilities and limitations. Determines if intervention is needed. Establishes treatment goals that are functional, measurable, patient related and reflect key limiting factors. Establishes and implements a plan of care to achieve treatment goals. Collaborates with patient and family when setting goal; initiates discharge planning. Recommends additions to or modifications of referring orders.
Supports the patient and family during difficult decision-making periods. Assist in coordination of end of life care for patient and family and provides emotional support.
Supports process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes. Participates in staff development to maintain current standards of practice and ensure the highest quality of care.
Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.
Works independently, with freedom to determine how to best accomplish functions within established procedures. Confers with supervisor on any unusual situations. This position is facility-based with no budgetary responsibility. Internal customers include all levels of staff, including physicians. External customers include patients, families, employees of other healthcare institutions, physician offices, referring physicians, community providers and agencies, payers, provider networks, and regulatory agencies. This position requires making decisions related to patient care coordination throughout various facilities and with various specialty practices. Decision making required for treatment and standardization of care of patients. This position requires complex problem solving related to plan of care for evaluation, treatment, and discharge planning for patients.