Registered Nurse (RN) Patient Access and Care Team (PACT)

Advocate Health • Charlotte, NC

7d • $36 - $53

About The Position

The Registered Nurse (RN) Patient Access and Care Team (PACT) performs telephone triage for a diverse patient population and provides nursing assessments in an untraditional nursing environment. The RN assesses patients’ care needs and collaborates with patients and others to develop clinical solutions. The role participates in team conferences, helps assess patient education needs, communicates patient encounters to practices, physicians, and/or managed care clients before office opening, and notifies designated leadership of operational concerns.

This is a full-time, 40-hour-per-week position with a Monday–Friday daytime schedule and variable holidays. The listed pay range is $35.50–$53.25. The position requires prolonged sitting while using a telephone headset, along with other physical activities and the ability to respond quickly to changing patient or call-center conditions.

Requirements

• Graduate from an accredited School of Nursing.
• Hold a current license to practice as a Registered Nurse in the applicable state.
• Apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses required for states where new clients may reside.
• Hold BLS certification as required by policy guidelines.
• Speak English and adapt communication to the patient audience.
• Have critical-thinking skills and the ability to concentrate in a fast-paced environment with numerous interruptions.
• Be able to respond quickly to changes in patient or call-center conditions.
• Meet the position’s physical requirements, including lifting up to 25 pounds.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Experience in telephone triage, pediatrics, and emergency department (ED) triage.

Responsibilities

• Perform telephone triage with a diverse patient population.
• Assess needed care and collaborate with patients and others to provide clinical solutions.
• Provide comprehensive nursing assessments in an untraditional nursing environment.
• Participate in team conferences and help assess patient education needs.
• Notify each practice, physician, and/or managed care client of all patient, parent, or managed care client encounters before office opening, regardless of follow-up needs.
• Notify designated leadership of operational concerns.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for applicable shifts or on-call work, incentive pay for select positions, and potential annual performance-based increases.
• Career development programs and other well-being programs.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree