About The Position

Functions as an extension of the manager/supervisor to facilitate efficient and effective operation of the assigned area. The lead utilizes independent and interdependent judgement and is expected to serve as a resource to staff, physicians, and clinic leadership. Responsible for general oversight of the assigned group and in addition utilizes technical and customer services aptitudes for day-to-day patient services. The Lead will also perform all essential functions/duties of the Clinic RN position as well as the additional duties.

Requirements

  • The individual must be able to work the hours specified.
  • Visual acuity adequate to perform position duties.
  • Ability to communicate effectively with others.
  • Ability to hear, understand and distinguish speech and other sounds.
  • Registered Nurse (RN) - Board of Nursing
  • An active license in the state of practice
  • Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
  • Promote Avera’s values of compassion, hospitality, and stewardship.
  • Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
  • Maintain confidentiality.
  • Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
  • Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Responsibilities

  • Identifies and resolves any facility problems or patient concerns in a timely matter.
  • Acts as a resource to staff for problem resolution and training and disseminates information to staff as requested by leadership.
  • Collaborates with the Supervisor/Manager to develop and implement an orientation and education plan.
  • Responsible for training new staff and for remedial training of existing staff.
  • Coaches and provides feedback to staff and to the leadership team as necessary.
  • Provides input to the Supervisor/Manager related to clinic staff appraisals, interviewing and hiring.
  • Assists in care to patients as directed by the provider.
  • Coordinates the patient care activities for the clinic.
  • Makes appropriate referrals to other providers per physician instructions.
  • Provides accurate, completed, legible, and timely documentation of all patient procedures in the medical record.
  • Greets patients and conducts clinical interviews with patients to assess a variety of patient needs.
  • Provides open and timely communication with patients, families, and their significant others.
  • Provides sufficient information to allow patients and their significant others to participate in patient’s care.
  • Reports test results to patient per physician instructions.
  • Maintains exam rooms for necessary supplies, materials and ensures cleanliness.
  • Assists in greeting, registering, and scheduling patients.
  • Answers phones promptly and takes messages or transfer to person involved.
  • Keeps patients informed of physician scheduled (i.e., running late, etc.).
  • Maintains flow of patients.

Benefits

  • PTO available day 1 for eligible hires.
  • Up to 5% employer matching contribution for retirement
  • Career development guided by hands-on training and mentorship
  • Student Loan Repayment Program: Position may be eligible for Avera’s Student Loan Repayment Program, which helps you pay off your loans and save money. Each month an extra payment of $167 (up to $10,000) from Avera will help pay down your principal balance faster.
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