About The Position

The primary purpose of this position is to work collaboratively as an active member of the interdisciplinary team to provide patient-centered care across the continuum. Care is delivered by telephone and in-person clinical care. In this role, the goals include providing an excellent patient experience, high-quality outcomes, and improved productivity for the team.

Requirements

  • Current unencumbered North Carolina nursing license
  • Current CPR certification
  • Current unencumbered North Carolina nursing license
  • Current CPR certification
  • Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties.
  • Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion.
  • Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.
  • Showing the ability to meet difficult situations with grace, professionalism, and understanding.
  • Adherence to MAHEC’s founding principles and incorporating them every day.
  • Having an analytical mind and ability to work autonomously to solve complex problems that may arise.
  • Knowledge and experience documenting patient care in an electronic health record
  • Advanced computer skills as related to working with medical office software, educational program(s), and presentation preparation
  • Ability to make knowledgeable clinical assessments and judgments
  • Knowledge of triage protocols

Nice To Haves

  • Bachelor's Degree in Nursing preferred.
  • Two (2) years relevant experience or comparable combined experience and/or education preferred.
  • One (1) to two (2) years of nursing experience in an ambulatory setting is preferred.
  • Telephone triage experience preferred.
  • Spanish speaking skills strongly preferred

Responsibilities

  • Participate in daily huddles with patient care team(s)
  • Participates in phone triage for family medicine patients across the continuum
  • Utilizes evidence-based protocols for symptom-based management
  • Provides evidence-based patient education
  • Schedules appointments
  • Review and triage medication refills requests in accordance with protocols
  • Provide assistance with prior authorization of medications and durable medical equipment as needed
  • In coordination with a provider, assesses, interprets, and communicates lab results
  • Identify opportunities for nurse led visits, such as annual wellness visits, new patient intakes, and acute visits
  • Support coordination of team-based care with CNAs, CMAs, LPNs, and other RNs within the clinic(s)
  • Collaborate with consulting providers, behavioral health, nutrition, and pharmacists
  • Provide panel management support to identify quality care gaps and participate in outreach as needed
  • Participate in the ongoing design and implementation of nurse-led protocols and co-visits as needed
  • Identify and perform pre-visit planning for a variety of visit types
  • Assist with management of urgent and emergent patient care situations
  • Performs phlebotomy, clia waived lab tests, processes specimens, and starts IVs as needed
  • Participate in annual competency training of clinical staff
  • Float between clinics as needed to meet the needs of the department
  • Serve as a preceptor for new clinical staff
  • Provide care management support such as transitions of care calls and hospital follow-ups within the clinic as needed
  • Participates in process improvement of new and existing workflows
  • Actively embraces and supports divisional and organizational initiatives
  • Supports pop-up vaccine and testing community events

Benefits

  • full benefits available
  • Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
  • Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.
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