Registered Nurse RN Early Navigation

Banner Health•Phoenix, AZ

2d•Onsite

About The Position

Banner Health has recently earned Great Place To Work® Certification™, reflecting their investment in workplace excellence and employee satisfaction. At Banner MD Anderson, patients receive customized, comprehensive, and compassionate cancer care. The RN Early Navigation role in Medical Oncology is vital for guiding patients through their care journey by providing comprehensive coordination in the pre-appointment phase. This role involves working closely with a multi-disciplinary team to identify eligible candidates for the Multi-Disciplinary Clinic, proactively addressing barriers to care, and ensuring a seamless experience before the initial consultation. The goal is to optimize treatment outcomes and enhance the overall patient experience in a collaborative, patient-centered environment. University Medical Center Phoenix is a nationally recognized academic medical center focused on coordinated clinical care, research, and training future medical professionals. It has achieved Magnet™ recognition by the American Nurses Credentialing Center and has over 730 licensed beds.

Requirements

Must possess a current, valid RN license in state of practice, temporary RN license in state of practice, or compact RN licensure for current state of practice.
Requires knowledge as typically obtained through a minimum of three years of current experience in specialty area.
Requires excellent organizational skills, effective communication and writing skills, good time management skills and knowledge of word processing and database software applications.
Also requires a good understanding of process improvement.

Nice To Haves

Bachelor’s degree in nursing is preferred.
Prior navigation experience preferred.
Oncology Navigation Certification preferred.
Additional related education and/or experience preferred.

Responsibilities

Assesses and addresses barriers to care through patient assessments in the pre-appointment space through direct conversation with patients and/or review of their medical records. Provides appropriate resources to patients to assist with lessening barriers found to ensure patients can attend their initial consultation. Ensures Appointment Kept Rates are above national average benchmarks.
Assesses medical records to determine if patient was appropriately scheduled. Documents thoroughly in the patient’s medical chart findings of early navigation assessments, rescheduled appointment needs and resources provided to the patient.
Collaborates with clinic Social Workers, RN Navigators, and/or Patient Access Services functions for patients with complex care needs. Provides support and education to the community physician practices and prospective patients about the referral process. Serves as a resource to patients and other staff members and provides education as needed.
Serves as a direct contact to the patient prior to initial consultation to answer questions and concerns. Responds to patient requests for information regarding the initial consultation process and answers general questions about the facility, physician and/or available services and resources.
Supports process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes. Participates in staff development to maintain current standards of practice and ensure the highest quality of care.
Identifies patients that are appropriate candidates for the multi-disciplinary clinics (MDC) and contacts identified patient to offer service and educate them on Multi-Disciplinary Clinic (MDC) standard operating procedures.