Registered Nurse (RN) Clinical Team Manager

Hospice of the Western Reserve•Fairview Park, OH

About The Position

Reserve Care, formerly Hospice of the Western Reserve, is seeking a Clinical Manager (Internal; Clinical Team Leader) to provide general management, supervision, and leadership for a hospice transdisciplinary team. This role involves demonstrating knowledge of and commitment to the organization’s mission, culture, fiscal, customer service, and management principles. The Clinical Manager also acts as Reserve Care's representative to hospitals, the medical community, and external providers. The organization operates with a mission to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care, and support effective grieving, celebrating the individual worth of each life.

Requirements

RN License or other related Clinical Professional License
BSN Clinical background with Bachelor’s degree preferred.
Hospice/Palliative Care experience preferred.
Supervisory experience preferred.
Independent and analytical thinker
Previous experience in hospice or health care operations preferred
Working knowledge of basic Microsoft Office Suite applications
Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
Provide an active driver’s license
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics and professionalism.

Nice To Haves

BSN Clinical background with Bachelor’s degree
Hospice/Palliative Care experience
Supervisory experience
Previous experience in hospice or health care operations

Responsibilities

Maintains open communication and networking with other hospice offices and coordinates cross coverage as needed.
Assists with consultation and coordination of services involving agency providers, nursing facilities, and/or physicians.
Provides management and leadership of a hospice team.
Coordinates and supervises all clinical staff in relation to program and clinical services, including participation in selection, orientation, and evaluation.
Oversees case assignments for the team.
Provides direct patient and family care as appropriate, which may include supervised home visits with staff members.
Facilitates or oversees care conferences for the team and provides assistance in identifying and resolving patient/family care and plan of care issues.
Provides clinical guidance and education through team and staff meetings, and consults with team members on specific patient/family care needs.
Assists in staff development and educational programs for the team.
Assists in the coordination of volunteers and volunteer training.
Oversees continuing compliance with internal and external regulatory standards, including Medicare, Medicaid, licensure, JCAHO, corporate compliance, and agency policies/procedures.
Possesses a thorough understanding of Medicare hospice regulations and other regulatory hospice requirements.
Participates in the QA process pertinent to hospice service, focusing on Quality Scores and Public Reporting.
Participates in public relations, community outreach, and promotion of Reserve Care and Advisory Councils.
Assists with all survey preparation and coordination.
Collaborates with Centralized Medical Records for oversight of clinical records.
Demonstrates fiscal responsibility for the team budget through judicious allocation and monitoring of resources, reviewing variance reports, and maintaining Compass standards.
Demonstrates and promotes positive customer service responsiveness internally and externally.
Participates in on-call as assigned.
Serves on committees as assigned.
Performs other duties as assigned.