Registered Nurse (RN) - Case Manager

Dartmouth-Hitchcock Health•Lebanon, NH

22h•Onsite

About The Position

This role involves triaging, coordinating, and facilitating the clinical management for an assigned patient population. The Case Manager develops, monitors, and reinforces care standards and protocols to enhance quality and promote cost-effective utilization of healthcare resources. This position is part of a nationally recognized Academic Medical Center located in the White Mountains of New Hampshire, offering a unique blend of professional growth and quality of life. The Dartmouth Health system serves New Hampshire and Vermont, providing a quintessential New England experience with no income or sales tax. The system includes Dartmouth Hitchcock Medical Center, Dartmouth Cancer Center, Dartmouth Health Children’s, member hospitals, and numerous ambulatory clinics. The location offers access to Boston, New York, the seacoast, and ski country, making it an ideal place for both career and personal pursuits.

Requirements

Graduate from an accredited Nursing Program required.
Bachelor's degree (or matriculated into a Bachelor's degree program with completion within a period of time agreed upon with the department at the time of hire) with 3 years of clinical experience required.
Computer skills required.
Licensed Registered Nurse with NH eligibility
Basic Life Support (BLS) Certificate required.

Nice To Haves

Recent acute care hospital experience preferred.
Desired qualities and behaviors include: collaborative team player with strong communication skills, use of a systems approach in planning, problem solving and decision making, creativity, innovation, risk taking, autonomy, flexibility, receptiveness to change and a commitment to professional growth.

Responsibilities

Facilitates the development of a plan of care in collaboration with the patient, family, caregiver and health care team through early identification and thorough assessment of the patient’s need/preferences and resources available.
Determines the appropriate level of care and coordinates the interdisciplinary treatment and plan of care.
Facilitates the progression of care by advancing the care plan to achieve desired outcomes.
Monitors the progress towards the goals of the plan and alerts the health care team to potential revisions to the plan in response to the changes in the patient needs and condition.
Triages telephone calls and responds to patients and families and other members of the healthcare teams questions that are within a registered nurse’s scope of practice.
Communicates information to the health care team and those involved in the treatment and patient’s care.
Advocates on behalf of patients/families and caregivers for service access and insurance benefits within the constraints of regulations, and for the protection of the patient’s health, safety and rights.
Recognizes situations that require referrals to Quality, Risk Management, or Patient and Family Relations and discusses with leadership.
Evaluates the options available and balances cost and quality to assure the optimal clinical and financial outcomes.
Facilitates progression to appropriate levels of care.
Evaluates patient outcomes affected by the care management process for improvement opportunities.
Identifies potential for and participates in quality improvement initiatives within the clinical setting or other organizational committees.
Works with the clinical research to coordinate care for patients on complex protocols.
Performs other duties as required or assigned.