Registered Nurse (RN) Care Coordinator- General Internal Medicine- Campus Area

Ohio State University Physicians•Columbus, OH

2d•$32 - $48

About The Position

Looking to join our dynamic team at Ohio State University Physicians where excellence meets compassion? With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of OSUP, you'll be an integral part of a team committed to advancing healthcare, education, and professional growth. The RN Care Coordinator will serve as a core clinical member of The OSU Complex Care Program, working with patients who have childhood-onset, medically complex conditions. These conditions commonly include technology dependence (e.g., tracheostomy, G/GJ tubes), enteral nutrition needs, and multisystem chronic disease. This role emphasizes high-level clinical triage, relationship-centered care, interdisciplinary coordination, and involvement in program development, including research, quality improvement, and innovative care processes. At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community. We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Requirements

Associate Degree in Nursing from a CCNE (Commission on Collegiate Nursing Education) or Accreditation Commission for Education in Nursing (ACEN) accredited nursing program .
Current Ohio Registered Nurse license.
CPR/BLS certified.
Knowledge of triage procedures along with clinic, physician office and/or urgent care experience.
Ability to maintain quality, safety, and/or infection control standards.
Knowledge of appropriate procedures and standards for the administration of medications and patient care aids.
Ability to educate and clearly communicate with patients and/or families as to the nature of disease and to provide instruction on proper care and treatment.
Ability to convey information both in writing and verbally.
High level of interpersonal skills to handle sensitive and confidential situations.
Position continually requires demonstrated poise, tact and diplomacy.
Analytical ability and critical thinking to gather and interpret data and develop, recommend, and implement solutions

Responsibilities

Provide telephone triage for pediatric and adult patients (ages 0–100) with medically complex needs.
Assess symptoms, determine acuity, and coordinate care plans in collaboration with attending physicians and multidisciplinary specialists.
Facilitate care transitions, follow-up planning, and communication among interdepartmental and interinstitutional teams.
Provide hands-on clinical support during emergency situations.
Perform (as needed during emergencies): Urinary catheterization Dressing changes and basic wound care Ear irrigation Support during emergency events requiring BLS, including seizures or respiratory compromise Use of patient lift devices and wheelchair-accessible scales
Participate in quality improvement (QI) initiatives, data tracking, and development of new workflows, clinical pathways, and supportive documentation tools (templates, flowsheets).
Engage in research-supporting activities, including process evaluation and optimizing patient experience.
Contribute to strategy development for a growing, innovative, patient-centered complex care model.
May need to travel to other departments within OSU, or at our pediatric collaborating institution as needed for learning and education the team on interinstitutional platform, scheduling and triaging frameworks.
Provide skilled nursing services to patients under the direction of a physician or midlevel provider, and provides a variety of related services to maintain a safe, therapeutic environment.
Collect patient health data, analyze the data to determine diagnoses, identify expected outcomes individualized to the patient,
Develop a plan of care that prescribes interventions to attain the expected outcomes,
Implement the interventions identified in the plan of care, and evaluate the patient’s progress toward attainment of the outcomes,
Work collaboratively with the healthcare team.
Perform professional nursing work of considerable difficulty including the care of patients as outlined by physicians and the objectives and policies of the organization.
Provide patient and family health education and health assessment.